MetLife’s online service solutions pave the way to a better benefits experience for you and your employees. Our innovative technology solutions are currently helping more than 30,000 groups with over 19 million employees simplify their employee benefits programs.

Tools to Help Employers

• MetLink® makes benefits administration simple. MetLink is an easy-to-use online portal designed to provide Benefits Managers and Human Resources personnel real-time access to their benefits information.  With more than 9.2 million transactions a year on MetLink, it’s easy to administer benefits and includes convenient online functions:
  • Claims — Submit a disability claim and receive an e-mail confirmation of its receipt. You can check individual claim.
  • Status details, as well as subscribe to the e-mail alert service that provides a summary of new claims or changes in claim status.
  • Reporting — Run reports to collect valuable information essential to understanding workplace productivity and absence management.
  • Enrollment — Add, change or view employee eligibility information online, saving you time and effort.
  • Billing — Create invoices and pay bills, make adjustments, view account history and generate reports.
  • Resources — Save time by having the information you need right at your fingertips. Immediate access to a form library and relevant legislative and regulatory updates can keep you apprised of changes that may affect your benefits.
• AbsTraks - The Family and Medical Leave Act (FMLA) administration system that MetLife Case Managers use to determine FMLA eligibility and make claim decisions. AbsTraks has rules built around key regulatory components that assist with Notification, Eligibility, Qualifying Events and/or Family Members, and Calculation decisions. Also, the system tracks against federal, state, and customer-specific plans, as well as FMLA time used and/or available for Rolling Back, Rolling Forward, Fixed Dates, and Calendar Year calculation methods.
• Multiple claim reporting options via toll free number, fax, mail or Web.

Tools to Help Employees

• Multiple claim reporting options via mail, toll free number or fax.
• Electronic Funds Transfer (EFT) enables disability benefit payments to be electronically transferred to checking or savings accounts.
• MyBenefits has the tools your employees want.  At MetLife, we pride ourselves on listening to our customers, so we’ve designed MyBenefits with the following features and benefits:
  • File a claim — Your employees can submit their own disability claims online and receive an online confirmation of its receipt. You will immediately be able to track their claims via MetLink.
  • Claim status — Check the current status of a claim, including payment status and other pertinent details. Employees can also view a list of recent claims.
  • E-mail notification — Employees can subscribe to receive e-mail notifying them of changes to their claims status.
  • Forms library — All the forms your employees will need are located in the MyBenefits form library.
• Award-Winning* Customer Response Center (CRC) uses state-of-the-art technology to help make the claim process easier, while ensuring responsive service to employees. CRC Consultants handle claim notification and respond to claimant inquiries.
• Correspondence Imaging converts all incoming correspondence, including mail and faxes, as well as newly reported paper claims to an electronic format. This ensures that claim management staff have easy access to the claimant’s "electronic file." Also, imaging all correspondence helps support our efforts at providing superior claims service.
• Integrated Voice Response System (IVR) automates certain telephone transactions, which enables MetLife to deliver a more responsive customer service experience. The IVR supports customer self-service by handling common requests that would otherwise be addressed by a Customer Service Consultant, such as STD or LTD claim status, fax number, and mailing address inquiries. Callers can also use their telephone keypad to provide specific information, such as Social Security Number or return-to-work date. The IVR can be accessed during or outside normal business hours and has a Spanish speech option.

Claim intake options, resources, services and reporting capabilities may vary depending on group size, coverages requested, underwriting and state requirements and eligibility information provided.

*The Benchmark Portal, in conjunction with Purdue University’s Center for Customer Driven Quality, certified MetLife’s Customer Response Center (CRC) as a “Center of Excellence” after an extensive review process, 2006.