The claims department is designed to help customers resolve loss issues in a timely and positive manner. As a member of the claims team, you have more customer contact than any other group. This means that it is vital to utilize keen interpersonal skills in maintaining MetLife’s reputation for excellent customer service.

This department offers a wealth of opportunities starting from entry-level to management. The ideal candidate for this department is outgoing with a strong customer service orientation, and an intellectual curiosity. If you are self-directed and thrive on multi-tasking, you will find claims exceptionally rewarding. The complexity of your claims responsibilities will vary with your level of experience.

People with diverse backgrounds make up this department. You’ll find the right-out-of- college entry level employee, the former trade person hired to be an estimator/outside adjuster, the nursing professional hired to evaluate claims as medical consultants, and the former police officer hired for our special investigative units.

Those who’ve succeeded in claims have a genuine concern for teamwork and a cooperative spirit. They value order, quality and accuracy, and possess the flexibility to adapt and work effectively in different situations, with a variety of individuals and groups.