The capable team of MetLife's Customer Response Center (CRC) shares a common mission - that all customers are "Met for Life."  By balancing the efficiencies of new technologies with the personal touch of highly trained and motivated professionals, we are able to deliver solutions and services that exceed our customers' expectations.  We thereby earn their loyalty.

The CRC is fast-paced, receiving over 26 million calls and e-mails annually. People who are highly customer service-oriented thrive here, and we reward our staff with incentive programs and valuable recognition awards. It's no wonder that MetLife's low staff turnover is a model for the industry.

Everyone in CRC is provided with comprehensive classroom and on-the-job training, and experienced mentors are [always] available for new hires. Employees are encouraged to advance and expand their roles within the CRC, and within MetLife.

Opportunities in the CRC include frontline leadership, product coordination, quality management, business solutions planning, compliance and procedures, network/resource management, and learning & development.