Whether it's a raging wildfire or a violent tornado, Mother Nature can deliver a crushing blow to our homes and possessions, affecting hundreds or thousands of people at one time. In times of crises, MetLife Auto & Home draws on all its strength and expertise to help customers in need.

Special hands-on disaster claim processing

To facilitate claim handling for those who have experienced natural disasters, MetLife Auto & Home dispatches its national Catastrophe Response Team and catastrophe response vehicles to those areas that are hardest hit. Our claim associates are on the ground as quickly as possible to help secure shelter, if necessary, guide customers through temporary repairs, issue advance checks and loaded stored value cards in person for immediate expenses, and promptly compensate customers for covered damage to property.

As of May 9, MetLife Auto & Home has dispatched a catastrophe response vehicle to Garden City, Kansas, to help customers impacted by recent storms. The vehicle is located at the Keller-Leopold Insurance Agency, located at 302 N. Fleming, Suite 1, Garden City, KS 67846. It will be open for operations between the hours of 9:00 a.m. to 4:30 p.m., and will be at this location until May 20.

Multiple ways to submit claims

Because we know that life is chaotic after a natural disaster, we’ve developed a variety of ways customers can submit claims:
• By phone: Our 24-hour claim service can be accessed at 1-800-854-6011.
• By fax: Customers can send loss information by fax to 1-866-743-1546.
• By email: We can be reached at MET_CAT@metlife.com.
• Customers who sustain damage from flooding and have flood insurance can call 1-800-759-8656.

Disaster Preparation Tools & Guides

There's a lot you can do to prepare for a disaster, including making a detailed list of the things you own. This document that can make filing an insurance claim much easier—and we’ve made the job even easier through our free Personal Property Inventory Kit. Be sure to keep a copy of your inventory somewhere other than your house. For more disaster preparation suggestions, check out this free information:

• Hurricane preparation tips
• Flood preparation tips
• Earthquake preparation tips
• Tornado preparation tips
• Disaster FAQs (Frequently Asked Questions)