Long-Term Care Insurance for Employers

MetLife is committed to our Long-Term Care Insurance customers.

While we have decided to stop selling new long-term care insurance (LTCI) coverage, this decision will have no impact to the coverage of our existing LTCI customers. It’s important that you know:

MetLife will ensure LTCI customers continue to receive quality service—especially at time of claim.
Your coverage cannot be cancelled, as long as you pay premiums on time, although premiums for coverage can be raised on a class basis.
You may continue to make coverage changes according to the terms of your policy or certificate, including inflation protection offers and requests to increase or decrease coverage.

Individuals (not through Employee Benefits): If you have any questions or concerns about your coverage please call 1-888-565-3761.
Individuals through Employee Benefits: For questions about existing group coverage, please call us toll-free at 1-800-438-6388.

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