Through this portal you can research basic information about your plan, look up a provider, download forms, and find important benefit information. Just click on the link that applies to you.
Receiving Emergency Dental Care
All participating dental offices provide emergency access 24 hours a day, 7 days a week. If you need emergency care and cannot reach your dentist, you can contact Customer Service at 1-800-880-1800 to be connected with another participating dentist.
Learn how you can receive emergency services and see details on how emergency care is defined under your plan.
California | Florida | Texas
California & Florida
Emergency dental services are dental procedures administered in a dentist’s office, dental clinic, or other comparable facility, to evaluate and stabilize dental conditions of a recent onset and severity accompanied by excessive bleeding, severe pain, or acute infection that would lead a reasonably prudent lay person possessing average knowledge of dentistry to believe that immediate care is needed.
If you require emergency dental services, you may go to any dental provider, go to the closest emergency room, or call 911 for assistance, as necessary. Prior Authorization for emergency dental services is not required.
Your reimbursement from SafeGuard for emergency dental services, if any, is limited to the extent the treatment you received directly relates to emergency dental services — i.e. to evaluate and stabilize the dental condition. All reimbursements will be allocated in accordance with your plan benefits, subject to any exclusions and limitations. Hospital charges and/or other charges for care received at any hospital or outpatient care facility that are not related to treatment of the actual dental condition are not covered benefits.
If you receive emergency dental services, you will be required to pay the charges to the dentist and submit a claim to SafeGuard for a benefits determination. If you seek emergency dental services from a provider located more than 25 miles away from your Selected General Dentist, you will receive emergency benefits coverage up to a maximum of $50, less any applicable co-payments.
To be reimbursed for emergency dental services, you must notify Customer Service within forty-eight (48) hours after receiving such services. If your physical condition does not permit such notification, you must make the notification as soon as it is reasonably possible to do so. Please include your name, family ID number, address and telephone number on all requests for reimbursement.
If you do not require emergency dental services and a delay in receiving treatment would not be detrimental to your health, please contact your Selected General Dental Office or SafeGuard’s Customer Service Department at (800) 880-1800 to make reasonable arrangements for your care.
California & Florida
Emergency dental services are dental procedures administered in a dentist’s office, dental clinic, or other comparable facility, to evaluate and stabilize dental conditions of a recent onset and severity accompanied by excessive bleeding, severe pain, or acute infection that would lead a reasonably prudent lay person possessing average knowledge of dentistry to believe that immediate care is needed.
If you require emergency dental services, you may go to any dental provider, go to the closest emergency room, or call 911 for assistance, as necessary. Prior Authorization for emergency dental services is not required.
Your reimbursement from SafeGuard for emergency dental services, if any, is limited to the extent the treatment you received directly relates to emergency dental services — i.e. to evaluate and stabilize the dental condition. All reimbursements will be allocated in accordance with your plan benefits, subject to any exclusions and limitations. Hospital charges and/or other charges for care received at any hospital or outpatient care facility that are not related to treatment of the actual dental condition are not covered benefits.
If you receive emergency dental services, you will be required to pay the charges to the dentist and submit a claim to SafeGuard for a benefits determination. If you seek emergency dental services from a provider located more than 25 miles away from your Selected General Dentist, you will receive emergency benefits coverage up to a maximum of $50, less any applicable co-payments.
To be reimbursed for emergency dental services, you must notify Customer Service within forty-eight (48) hours after receiving such services. If your physical condition does not permit such notification, you must make the notification as soon as it is reasonably possible to do so. Please include your name, family ID number, address and telephone number on all requests for reimbursement.
If you do not require emergency dental services and a delay in receiving treatment would not be detrimental to your health, please contact your Selected General Dental Office or SafeGuard’s Customer Service Department at (800) 880-1800 to make reasonable arrangements for your care.
Texas
Emergency dental services are procedures administered in a dentist’s office, dental clinic, or other comparable facility, to evaluate and stabilize dental conditions of a recent onset accompanied by excessive bleeding, severe pain, or acute infection that would lead a prudent layperson, possessing an average knowledge of dentistry, to believe that immediate care is needed. If you cannot reach your dentist or SafeGuard’s Customer Service, you may obtain Emergency Dental Services from any licensed dentist.
SafeGuard will provide coverage for the following Emergency Dental Services without regard to whether the dentist or provider furnishing the services has a contractual or other arrangement to provide services to covered individuals:
Dental screening examinations or other evaluations required by state or federal law, which are necessary to determine whether an emergency dental condition exists.
Necessary emergency dental care services, including the treatment and stabilization of an emergency dental condition.
Services originating in a dental office following treatment or stabilization of an emergency dental condition, provided the treating dentist has made inquiry to and received authorization from SafeGuard for the post stabilization services.
SafeGuard shall respond to the treating dentist within the time appropriate to the circumstances relating to the delivery of the services and the condition of the member, but in no case to exceed one (1) hour.
SafeGuard’s Customer Service will request that you send a copy of the bill incurred as a result of such dental emergency to SafeGuard, along with a brief explanation as to the unavailability of your dentist. No claim forms are required. Please include your name, Family Identification Number, address and telephone number on all pages.
After verifying the circumstances, SafeGuard will reimburse you for the expenses for covered services, less any applicable co-payment, if an emergency existed. Examples of a dental emergency are defined as procedures administered in a dentist’s office, dental clinic, or other comparable facility, to evaluate and stabilize dental conditions of a recent onset and severity accompanied by excessive bleeding, severe pain, or acute infection that would lead a prudent layperson possessing an average knowledge of dentistry to believe that immediate care is needed.
Grievance Form
You may print and mail in your grievance according to the instructions included in the forms below, or you may call Customer Service at (800) 880-1800.
California Grievance Form1 | California Formulario para Quejas1 | 加州申诉表1
Florida Grievance Form | Florida Formulario para Quejas
Texas Grievance Form | Texas Formulario para Quejas
If you have trouble accessing your benefit plan information or forms online, please contact Customer Service at 1-800-880-1800.
1In the event of urgent grievance, which involves an imminent and serious threat to your health, including, but not limited to, severe pain, potential loss of life, limb or major bodily function, you are not required to participate in Safeguard's grievance process and may directly contact the California Department of Managed Health Care, as referenced above, for review of the urgent grievance. You may reach the department at 1-888-HMO-2219, TDD: 1-877-688-9891, or http://www.hmohelp.ca.gov
Dental benefits provided by SafeGuard Health Plans, Inc., a MetLife company. Vision benefits are provided by SafeHealth Life Insurance Company for VPPO and SafeGuard Health Plans, Inc. for VHMO, only in California, both of which are MetLife companies. Individual Dental HMO plans are available in CA, FL and TX only, through a domestic company in the applicable state named SafeGuard Health Plans, Inc.
"Dental HMO" is used to refer to products that may differ by state of residence of the enrollee, including but not limited to: "Specialized Health Care Service Plans" in California; "Prepaid Limited Health Service Organizations" as described in Chapter 636 of the Florida statutes in Florida; and "Single Service Health Maintenance Organizations" in Texas.
Like most benefit programs, benefit programs offered by MetLife and its affiliates contain certain exclusions, exceptions, waiting periods, reductions, limitations and terms for keeping them in force. Please contact MetLife for complete details.

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