Was my claim paid yet?
You will receive an email once your claim has been processed. Check eBenefits to find the details of how your claim was processed (please note that we cannot send claims details in emails due to privacy concerns). Processed claims will appear on the eBenefits home page under the “Processed Claims” section.
Your claim number can be identified by looking at the date of service and billed amount.
If reimbursement is owed to you, it will be issued to the bank account on file. Please note that it will take additional time for funds to appear in your account, particularly if international banking is involved.
If you have a question about your claim, please contact Customer Service. You can reference your confirmation email you received when submitting your claim, including the reference number, so that we can find your claim quickly.