Quick and easy access to customer service information and support resources.
If you were just enrolled in our plans, welcome! Click through the pages listed on the right to learn the basics about your new coverage. Best of luck on your new assignment!
Learn more about the most frequently asked topics.
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Use our telemedicine network to connect to a doctor virtually. To learn more about this process, go to https://www.AXAteleconsultation.com/
Contact us for a provider recommendation using the contact info on your ID card.
Search the Online Directory on eBenefits at eBenefits.metlife.com. Once logged in, click the “Find Providers” tab.
Watch our find a provider webinar for a demonstration of how to use our telemedicine app as well as eBenefits.
We offer complete flexibility in finding a doctor you love. If there are no direct pay providers in your location (or you already have a doctor), request a Guarantee of Payment from us to avoid paying out-of-pocket.