It's important to have the tools and resources that you need to get information about your benefits, anywhere your assignment may take you. And with eBenefits, our secure online portal, you have our convenient, easy-to-use website at your fingertips 24/ 7 at eBenefits.metlife.com.
What can you do on eBenefits?
Submit a claim online and view your claim history
Search for full-service hospitals, medical centers, clinics, and doctors virtually anywhere in the world
Print a copy of your ID card or your dependents’ ID cards
Request hard copies of your ID cards
Download a Certificate of Coverage
Submit provider feedback
Update your mailing address or employment status
View coverage details
Download forms and policy information
Review travel information, such as a global risk map, global events, and country risks
Access wellness tools such as health risk assessments and personal health trackers
Access counselors through the International Employee Assistance Program1 (IEAP), if applicable
Set language preferences to read in English, Spanish, French, Arabic, Chinese, Korean or Hindi
There is more personalized content and collateral on eBenefits in the “Documents and Forms” tab. Because it’s bespoke to you and your plan, you have to login to get to it.
You can find:
Your policy documents govern how your plan is paid – essentially, how we pay for your care. These documents include your Schedule of Benefits, Certificate of Insurance, and your Certificate Riders.
Schedule of Benefits
A high-level outline of how various benefits are paid, organized by whether the service is rendered internationally, in-network in the US, or out-of-network in the US
Certificate of Insurance
The governing document that includes all plan provisions, exclusions, and details. You’ll have one for Medical, Dental, Vision (if you have those coverages) and separate ones for Life and Long-Term Disability (LTD).
Any amendments that have been made to your certificate
An introductory handbook to your plan that has a general description of how it works, services, and features
A more in-depth walkthrough of how your plan works, including more details about your location, network, and ID cards
Having trouble with eBenefits? We can help you with registering, logging in, and resetting your password.