Additional Services

Your life insurance benefits include access to MetLife Advantages℠—a comprehensive suite of valuable services for support, planning and protection when you need it most at no cost to you.

Services include:

Losing a loved one is one of life’s most difficult moments. We guide beneficiaries in their time of need.

Provides additional one on one support and guidance for beneficiaries, including step by step assistance throughout the claim process, coordination with available no-cost services including funeral assistance, legal, financial, and grief services, and assistance with notifications to third parties.

Claims Specialist Support — to help beneficiaries through the claim process including assistance to secure documentation (i.e. funeral assignments, death certificates, police reports, and medical  information)

Expert assistance — to educate and connect  beneficiaries to the legal, financial, and counseling services already included at no cost to the  beneficiary

Additional Services — to aid you in this time; MetLife will send a letter to credit agencies, direct marketing association as well as provide materials to assist with shutting down social media, and notifying  the Social Security Administration and Veteran’s Affairs

Available to you with Optional Life. Settling an estate with confidence. With unlimited consultations, either in person with an attorney or by phone, including court representation, document preparation and associated tax filings, beneficiaries receive assistance needed when probating an estate.

For more information, call MetLife Legal Plans at 800-821-6400, Monday – Friday, 8am -7pm ET and provide the last four digits of your Social Security number.

Available to you with Optional Life. Most of us know we need important estate planning documents like wills, advance directives and powers of attorney, but finding the time to complete these documents can be a challenge. Through our new digital estate planning solution we make it easy for you to complete estate planning documents in as little as 15 minutes.

For more information, call MetLife Legal Plans at 800-821-6400, Monday – Friday, 8am -7pm ET and provide the last four digits of your Social Security number.

Get started today at:  legalplans.com/estateplanning

Available to you with the Optional Life Insurance, Will Preparation offers you and your spouse unlimited face-to-face or telephone meetings with an attorney, from the MetLife Legal Plans network of over 15,000 participating attorneys, to prepare or update a will, living will and Power of Attorney.

For more information, call MetLife Legal Plans at 800-821-6400, Monday – Friday, 8am -7pm ET and provide the last four digits of your Social Security number.

This is another option to help you or your spouse prepare a will, living will, Power of Attorney and HIPAA Authorization form on your own, at your own pace, 24 hours a day, seven days a week.

Visit www.willscenter.com and register as a new user. Follow the simple instructions to create your online document.

Designed to simplify the funeral planning process for your loved ones and beneficiaries to assist them with organizing an event that will honor a loved one’s life from a self-paced funeral planning guide to services such as:

  • Discounts of up to 10% off funeral, cremation, and cemetery services provided through a Dignity Memorial funeral home
  • Funeral negotiation by LifeWorks when a Dignity discount is not available within 25 miles
  • Unlimited access to Dignity’s comprehensive end-of-life planning tool and resource library
  • Professional funeral consultants to help your employees and their families make confident decisions
  • Planning services to help make final wishes easier to manage
  • Bereavement Travel Services to assist with time-sensitive travel arrangements to be with loved ones (when services are provided through a Dignity Memorial location)

Call Dignity Memorial 24 hours a day at 866-853-0954 or visit finalwishesplanning.com. To locate funeral homes and other important service providers, call 866-853-0954.

Grief Counseling provides you and your dependents up to five private, face-to-face counseling sessions per event with a professional grief counselor to help cope with a loss, no matter the circumstances, whether it’s a death, an illness or divorce and also includes Financial Assistance and 30 minutes of legal services. Sessions may also be held over the phone.

Call LifeWorks, US Inc. 24 hours a day, 7 days a week at 888-319-7819.

Help beneficiaries sort through the details and serious questions about claims and financial needs during a difficult time. MetLife has arranged to have specially-trained financial professionals available for assistance in person or by telephone to help with filing life insurance claims, government benefits and help with financial questions.

To be referred to a Delivering the Promise Specialist who will contact you directly, call 877-275-6387, prompt 2.

Employees and dependents have access to emergency and non-emergency services while traveling 100+ miles from home or internationally, with a $1,000,000 maximum per person per trip. Services include: medical evacuation, medical repatriation, physician dispatch, medical assistance services such as referrals and prescription assistance, international teleconsultation, return of remains, unattended vehicle return, bereavement transportation, pet housing and return, telephone interpretation assistance, lost document assistance, legal referrals, concierge services, Worldwide telemedicine services and identity theft assistance. Website and mobile app access are available.

Call: Within the U.S. (800) 454-3679Outside the U.S. (312) 935-3783 (collect)Visit: www.metlife.com/travelassist

Additional plan features:

You can generally convert your group term life insurance benefits to an individual whole life insurance policy if your coverage terminates in whole or in part due to your retirement, termination of employment or a change in your employee class. Please note that you cannot convert your Accidental Death and Dismemberment coverages.

MetLife has contracted with Barnum Financial Group to help with converting coverage. Call MetLife at 877.275.6387, prompt 1, Monday – Friday, 9 a.m. to 6 p.m. ET.

You or your court appointed legal representative may request payment in one lump sum to you of up to 100% of your total Group Term Life Insurance amount which is the sum of your Basic Group Term Life Insurance and your Optional Group Term Life Insurance amounts in the event that you become terminally ill and are diagnosed with less than 12 months to live. This can go a long way toward helping your family meet medical and other related expenses at this difficult time.

Call MetLife at 800-638-6420, prompt 2, Monday – Friday 8 a.m. to 6 p.m. ET.

Documents and Resources

For more information, visit the Resources page and select 'Additional Services' from the dropdown.

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Funeral Planning Services

Watch Video

Digital Estate Planning

(Available with Optional Life)

Real-time video guidance with notary and witnesses. Create a will and other important estate planning documents in as little as 15 minutes.

Watch Video

1 1 Will Preparation and MetLife Estate Resolution Services are offered by MetLife Legal Plans, Inc., Cleveland, OH. In certain states, legal services benefits are provided through insurance coverage underwritten by Metropolitan Property and Casualty Insurance Company and affiliates, Warwick, Rhode Island. For New York sitused cases, the Will Preparation service is an expanded offering that includes office consultations and telephone advice for certain other legal matters beyond Will Preparation. Tax Planning and preparation of Living Trusts are not covered by the Will Preparation Service. Certain services are not covered by Estate Resolution Services, including matters in which there is a conflict of interest between the executor and any beneficiary or heir and the estate; any disputes with the group policyholder, MetLife and/or any of its affiliates; any disputes involving statutory benefits; will contests or litigation outside probate court; appeals; court costs, filing fees, recording fees, transcripts, witness fees, expenses to a third party, judgments or fines; and frivolous or unethical matters.

2 WillsCenter.com is a document service provided by SmartLegalForms, Inc., an affiliate of Epoq Group, Ltd. SmartLegalForms, Inc. is not affiliated with MetLife and the WillsCenter.com service is separate and apart from any insurance or service provided by MetLife. The WillsCenter.com service does not provide access to an attorney, does not provide legal advice, and may not be suitable for your specific needs. Please consult with your financial, legal, and tax advisors for advice with respect to such matters.

3 Funeral Assistance is not available in New York. Funeral Assistance services are provided through an agreement with LifeWorks, US Inc. LifeWorks is not an affiliate of MetLife, and the services LifeWorks provides are separate and apart from the insurance provided by MetLife.

4 Grief Counseling services are provided through an agreement with LifeWorks, US Inc. LifeWorks is not an affiliate of MetLife, and the services LifeWorks provides are separate and apart from the insurance provided by MetLife. LifeWorks has a nationwide network of over 30,000 counselors. Counselors have master’s or doctoral degrees and are licensed professionals. The Grief Counseling program does not provide support for issues such as: domestic issues, parenting issues, or marital/relationship issues (other than a finalized divorce). For such issues, members should inquire with their human resources department about available company resources. This program is available to insureds, their dependents and beneficiaries who have received a serious medical diagnosis or suffered a loss. Events that may result in a loss are not covered under this program unless and until such loss has occurred.

5 Travel Assistance and Identity Theft Solutions services are administered by AXA Assistance USA, Inc. Certain benefits provided under the Travel Assistance program are underwritten by Certain Underwriters at Lloyd’s London (not incorporated) through Lloyd’s Illinois, Inc. Neither AXA Assistance USA Inc. nor the Lloyd’s entities are affiliated with MetLife, and the services and benefits they provide are separate and apart from the insurance provided by MetLife.

6 The Accelerated Benefits Option is subject to state availability and regulation. The accelerated life insurance benefits offered under your certificate are intended to qualify for favorable federal income tax treatment. If the accelerated benefits qualify for favorable tax treatment, the benefits will be excludable from your income and not subject to federal taxation. This information was written as a supplement to the marketing of life insurance products. Tax laws relating to accelerated benefits are complex and limitations may apply. You are advised to consult with and rely on an independent tax advisor about your own particular circumstances. Receipt of accelerated benefits may affect your eligibility, or that of your spouse or your family, for public assistance programs such as medical assistance (Medicaid), Temporary Assistance to Needy Families (TANF), Supplementary Social Security Income (SSI) and drug assistance programs. You are advised to consult with social service agencies concerning the effect that receipt of accelerated benefits will have on public assistance eligibility for you, your spouse or your family.