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Illinois Customers

Illinois Customers

Living in one of the following counties:  Cook, Kane, Lake, and McHenry

If you are having difficulty as a result of the state’s disaster declaration, we’re here to help.
We will:

  • Withdraw the cancellation or nonrenewal notice issued on or after July 12, 2017, for any affected policyholder or affected property, and reinstate the policy with no lapse in coverage.   In addition, there will be no new cancellation or nonrenewal notices to affected policyholders or for affected property until 10/03/2017.
  • Provide a minimum of a 60 day extension or longer if deemed reasonable given an individual’s circumstance to the affected policyholder on any and all provisions or requirements that impose a time limit for you as an insured or claimant to perform any act including the filing a claim or proof of loss, reporting of information, submission of bills, or payment of funds.
  • Provide an extension of not less than 60 days to complete the repairs in the event repairs on affected property cannot be completed within the time period required under any policy, or within the 90-day time period for repairs prior to terminating the policy due to condition of the property.
  • Refrain from canceling or non-renewing policies of affected property due to “increase in the risk originally accepted” or due to the geographic location of the property.
  • Provide exceptions to the contract or policy when contractual requirements or rules are not met by the policyholder as a result of this disaster. This includes instances where as a policyholder; you are displaced from your home and are unable to obtain non-emergency medical services from a network provider.

Also, please be advised that you may file a complaint regarding any disaster-related dispute or issue by calling the Illinois Department of Insurance toll-free complaint hotline at 1-866-445-5364, or file a complaint online at

If you were affected by this disaster, have any questions or need any assistance, you may call us at 1-800-638-5433 or your Independent Agent.  For MyDirect customers, you may call 1-800-295-7781.


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