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Responsible Sourcing

Responsible Sourcing

We also take supplier diversity and inclusion and environmental performance into account in our sourcing process.

In 2013, MetLife became a member of the Carbon Disclosure Project (CDP) Supply Chain Program. Through this and other initiatives, we are working with some of our most critical suppliers to begin tracking and reducing Scope 3 emissions.

Carbon Disclosure Project

Our Procurement Priorities

The vendors we purchase products and services from include hardware and software providers, facilities management companies and consultants. In the United States, our most significant areas of spend include:

  • Human resources
  • Professional services
  • Consulting
  • IT
  • Advertising

Building Sustainability into Sourcing

We are committed to using our purchasing power to create positive change. We purchase environmentally responsible products and also incorporate sustainability criteria into our vendor sourcing and management processes.

MetLife buys sustainably-sourced building materials and furniture, green janitorial supplies, Energy Star-certified IT equipment, and energy-efficient lighting and water technologies. With regard to paper sourcing, we purchase paper with post-consumer recycled content and encourage vendors to obtain Forest Stewardship Council (FSC) and Chain of Custody (COC) certification. Both of these certifications set high standards for environmentally responsible, socially beneficial and economically viable forestry.

In terms of vendor management, MetLife seeks to do business with organizations that embrace environmental sustainability and can demonstrate that they are actively working to reduce their impacts. When responding to a request for a proposal, suppliers must fill out a standard questionnaire that requests sustainability information. Additionally, high-impact vendors fill out an annual scorecard that includes a sustainability section which is factored into their overall vendor selection score.

Spotlight: Recycling Windshields at Safelite

MetLife has engaged Safelite, a U.S.-based auto glass provider, to service MetLife auto insurance customers who experience chips or cracks in their windshields. Safelite can often fix minor chips right away, and when windshield removal is necessary, they completely recycle the glass. In 2013, Safelite recycled 15,800 windshields for MetLife customers, accounting for 277 tons of recycled material.