Great companies survive and thrive by continually adapting to the world around them. MetLife grew to be one of the world’s greatest insurance companies over the last 149 years by evolving to meet the changing needs of our customers.
In 2016, we took a series of bold steps to transform MetLife and position the company for success in a variety of economic environments. The most important of these was the launch of our refreshed corporate strategy, which deepens our commitment to creating value by building on our competitive advantages.
We moved forward on other fronts as well. We prepared to separate our U.S. Retail business by creating a new company called Brighthouse Financial that will focus on selling life insurance and annuities to individuals in the United States. We also sold our U.S. agent force to MassMutual. Step by step, we are transforming MetLife into a simpler, more focused and nimble company.
As we reinvent how we do business, we’re playing close attention to the expectations of all our stakeholders—customers, shareholders, employees and communities. We’re committed to operating responsibly and generating positive global impact. Our efforts were recognized last year by MetLife’s inclusion in the Dow Jones Sustainability North America Index, one of the most prominent corporate sustainability benchmarks.
Our other notable achievements during the year included:
Growing our Portfolio of impact investments –such as renewable energy, affordable housing, infrastructure, and municipal bonds—to $36 billion.
Winning a Climate Leadership Award from the U.S. Environmental Protection Agency for our ambitious greenhouse gas emissions reduction goals and achieving our goal of becoming carbon neutral by the end of 2016.
Earning a grade of “A minus” from CDP (formerly the Carbon Disclosure Project) for reporting and management of climate issues. This rating places MetLife in CDP’s top quartile “Leadership” category among financial service providers.
Joining the first-ever Bloomberg Financial Services Gender-Equality Index.
Having one of the most diverse corporate boards of any company in the Fortune 500, as recognized by Deloitte and the Alliance for Board Diversity.
Awarded recognition for “An Outstanding Customer Service Experience” from J.D. Power Certified Contact Center Program SM for how our institutional retirement business handles customer calls.
Opening a state-of-the-art investments headquarters in Whippany, New Jersey, that demonstrates our commitment to creating healthful and productive workspaces for all employees.
In addition, MetLife and MetLife Foundation made $48 million in grants, including $30 million for financial inclusion efforts that help low-income individuals and families get access to safe and affordable financial products and services.
I am confident MetLife will continue to generate positive global impacts as we move forward with our transformation and strive to build a more sustainable future for all of our stakeholders.
Steven A. Kandarian Chairman of the Board, President and Chief Executive Officer