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2011 Press Releases


NEW YORK, NY – August 16, 2011 – MetLife, the largest U.S. life insurer and a leading provider of employee benefits, announced today, in conjunction with its partner AXA Assistance USA, Inc., an enhanced group Travel Assistance program which now includes concierge services and web site access to important pre-trip and travel information. Travel Assistance, administered by AXA, is an optional feature available with MetLife’s Accidental Death and Dismemberment (AD&D) products and Business Travel Accident (BTA) insurance – all part of MetLife’s comprehensive portfolio of group life products. Employees may use Travel Assistance when traveling more than 100 miles from home, domestically or internationally, regardless of whether their travel is business or personal. These new features are available immediately for new business and current customers on renewal of their group policy and include services employees can use as part of their everyday lives.

Employees now have web access to pre-trip information including security alerts, immunizations, visa requirements, currency, weather, etiquette and important local phone numbers. Whether at home or while traveling, employees can access the web site for local information on their destination such as entertainment, medical and professional services.

With the new concierge services, employees can obtain, among other items:

  • Restaurant, shopping, hotel and airline recommendations / reservations
  • Sporting, theater, night life and event information, recommendations and tickets
  • Destination transport (rental car / limousine, etc.) information and reservations
  • Golf course information, referrals, recommendations and tee times

“People want to optimize their time when traveling, whether for business or pleasure. Having access to important information before and during your trip along with local updates makes travel easier and likely more enjoyable and productive,” said Stephen Pontecorvo, vice president, Group Life, MetLife. “These new features are part of MetLife’s continued commitment to meeting our customers’ diverse needs and augment our existing medical assistance, legal assistance and identity theft solutions which are part of MetLife’s overall travel assistance program.”

For more information, please visit and click on “Group Benefits” and then “Life.”

About AXA

Travel Assistance and Identity Theft Solutions services are administered by AXA Assistance USA, Inc. Certain benefits provided under the Travel Assistance program are underwritten by the United States Fire Insurance Company, a member of the Crum & Forster group of insurers. AXA Assistance and the Crum & Forster group are not affiliated with MetLife, and the services and benefits they provide are separate and apart from the insurance provided by MetLife.

About MetLife

MetLife is a subsidiary of MetLife, Inc. (NYSE: MET), a leading global provider of insurance, annuities and employee benefit programs, serving 90 million customers in over 60 countries. Through its subsidiaries and affiliates, MetLife holds leading market positions in the United States, Japan, Latin America, Asia Pacific, Europe and the Middle East. For more information, visit


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