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2011 Press Releases


NEW YORK - October 19, 2011 – Coping with a medical emergency while on international business travel can be daunting for even a seasoned traveler, particularly if there are language barriers. To help alleviate this worry and so that companies and their employees can better concentrate on their business, MetLife, a leading provider of global benefit solutions, today announced the availability of International Business Travel Medical (IBTM) coverage. IBTM provides assistance and coverage for emergency and urgent medical care for employees traveling on short-term assignments outside their country of residence.

“Adjusting to different cultures, languages and currencies can be challenging enough during routine international business travel without the added concern of trying to find medical assistance in an emergency. MetLife’s new International Business Travel Medical coverage and resources can help when navigating the global healthcare market and provide additional peace of mind to employers, employees and their families,” said Michael J. Malouf, senior vice president, Global Strategies and Sales for MetLife’s U.S. Business.

MetLife’s IBTM coverage allows business travelers to seek emergency and urgent medical care from any licensed doctor or hospital when outside of their home country. Coverage includes physician and medical facility care as well as related prescription drugs. Using a dedicated telephone number, business travelers can, around-the-clock, receive pre-screened doctor and hospital referrals and learn which providers are part of a direct settlement network so that out-of-pocket spending is reduced or eliminated.

The 24/7 assistance also includes translation services, emergency medical evacuations, family bedside visitations, emergency cash transfers and embassy or consulate referrals. There are no exclusions for pre-existing conditions. Additional optional features include:

  • Accidental Death and Dismemberment (AD&D) coverage;
  • Dependent medical coverage for spouses or children also traveling on the trip; and
  • Coverage during leisure travel associated with the short-term business assignment.

Global Access, Simplified Administration

“Arrangements for international business travel can be complicated enough for both employees and employers so this product has been designed to be simple to use and administer,” said Al Vilar, senior vice president, International Corporate Business Development at MetLife. “One phone number for employees to call, no matter where they are, no matter the time and no matter the language, helps to ensure medical assistance is found quickly.”

IBTM offers multiple plan design options so that companies can customize a benefit program based on their budgets and the needs of their employees. IBTM is the latest offering among MetLife’s suite of expatriate benefits. MetLife has been a provider of expatriate programs for more than 35 years, offering products such as medical, dental, life, AD&D, disability and vision. Expatriate Benefits products are underwritten by Delaware American Life Insurance Company (DelAmLife), a subsidiary of MetLife, Inc. and are not available in all states.

To learn more about MetLife Expatriate Benefits, visit

About MetLife, Inc.

MetLife, Inc. is a leading global provider of insurance, annuities and employee benefit programs, serving 90 million customers in over 50 countries. Through its subsidiaries and affiliates, MetLife holds leading market positions in the United States, Japan, Latin America, Asia Pacific, Europe and the Middle East. For more information, visit


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