METLIFE’S NEW MULTI-PRODUCT, MULTI-CHANNEL ENROLLMENT PLATFORM PROVIDES ENHANCED EMPLOYEE EXPERIENCE AND REDUCED EMPLOYER ADMINISTRATION
New York, November 16, 2011 – Solving for many of the challenges that employers and employees face during the benefits enrollment process, MetLife today announced the launch of M-Powered Enrollment, a new multi-product, multi-channel enrollment program, featuring capabilities for employers with 50 to 1,000 employees. The program offers a simplified end-to-end enrollment experience that maximizes the value of an employer’s benefits program.
With M-Powered Enrollment, MetLife makes it easy for employers to implement their employee benefits program with a coordinated enrollment experience. Employees can have the flexibility to enroll online in their medical benefits as well as their non-medical MetLife benefits such as life, dental, and disability insurance. (Enrollment for medical benefits is coordinated with MetLife benefits enrollment, however it is provided by separate arrangement between the employer and an enrollment vendor.) Enrollment for MetLife benefits can also be done over the phone, in person with a benefits specialist, or with paper forms by fax or through the mail. Employees using the new online process will see an easier way to review and choose their benefits, with extensive guidance built in to help employees along each step of the process. Decision-support tools such as calculators, simple benefits explanations and rules of thumb are included to help employees determine the right amount of coverage for their needs.
“According to MetLife’s 9th Annual Employee Benefits Trends Study, employees who report that they are very satisfied with their workplace benefits are about three times as likely to indicate that they are highly satisfied with their current job and feel more loyal toward their employer. The new M-Powered Enrollment program is designed to make enrollment easier for all stakeholders, and the enhanced employee experience increases the likelihood that they will understand – and maximize – the value of their benefits options,” said Shari Gottheim, vice president, Enrollment and Participant Services, MetLife.
Value Add for Employers
In addition to the enhanced enrollment experience across multiple channels and new employee tools and communications, the M-Powered Enrollment program also:
- Can reduce paperwork. Web-based transactional capabilities dramatically reduce the amount of paperwork that employers and employees have to handle. For example, online versions of the Statement of Health and Beneficiary Designation forms eliminate two paper-intensive enrollment tasks.
- Delivers actionable reporting capabilities. Enrollment reporting capabilities evaluate employee participation and identify underinsured gaps.
- Provides co-branded enrollment experience. MetLife can provide employers with a personalized, co-branded platform to help employees recognize the important role employers play in providing the benefits they value.
MetLife is a subsidiary of MetLife, Inc. (NYSE: MET), a leading global provider of insurance, annuities and employee benefit programs, serving 90 million customers in over 50 countries. Through its subsidiaries and affiliates, MetLife holds leading market positions in the United States, Japan, Latin America, Asia Pacific, Europe and the Middle East. For more information, visit www.metlife.com.