Hurricane Harvey Assistance from MetLife Auto & Home®

To all of our customers impacted by severe weather due to Hurricane Harvey – we stand with you and we’re here to help.

MetLife Auto & Home’s National Catastrophe Response Team is ready to handle incoming claims and work with our customers one-on-one. You don’t need your policy number to begin the claim process. We’ll do our best to assist with your covered claim, including:

  • Securing shelter, as needed.
  • Providing guidance on temporary repairs.
  • Issuing advance payments using a stored value card or electronic funds transfer for immediate expenses.
  • Facilitating the claim process through claim settlement.

Reach our team 24 hours at: 1-800-854-6011
You can also e-mail us at:

To help you get back on your feet as quickly as possible, we’ve mobilized our catastrophe response vehicle in the area hardest hit by Hurricane Harvey. Customers can meet with our claim associates on site in Humble, TX from Wednesday, August 30th through Saturday, September 9th, 8:00 a.m. – 6:00 p.m. daily at the following location:

Serna Insurance
9232 Will Clayton Parkway, Humble, TX 77338 

MetLife Foundation is also donating $250,000 to the American Red Cross and matching all MetLife employee donations to the organization. If you would like to help those affected by Hurricane Harvey, learn more about volunteer opportunities and ways to donate here.