Delivering Peace of Mind to Working Families

In 2018, community college instructor, Renee Thompson*—managing a chronic illness, in-and-out of work on medical leave, and struggling to keep up with her mortgage and student loans—found herself mired in credit card debt.

And then Bridget Tate, a financial coach with The Financial Clinic—a nonprofit dedicated to building financial security for working families—arrived during a campus-wide initiative to speak to some of the students.

Bridget first worked with Renee’s class, and eventually Renee herself. After reviewing Renee’s income and expenses, Bridget said something as unexpected as it was revolutionary: “You have enough money.” It seemed implausible—at least until the 15-year financial services veteran and seasoned financial coach helped Renee find a way to cut her student loan payments in half and glean hundreds of dollars in further savings by proactively tracking her spending.

“Coaching helped me find a new way to look at my finances instead of feeling defeated,” Renee says.

Renee is, of course, hardly alone in her struggles: In the United States approximately five million families supported by full-time workers experience poverty—and millions more endure financial hardship while aspiring to break the cycle.

To reverse this, The Financial Clinic is steadily narrowing the gap between the financially underserved and the tools necessary to turn intentions into successful fiscal action—like more frequent deposits into savings, lower credit utilization, increases in credit scores, and decreased levels of financial stress.

Financial coaching is key to building financial security, especially when embedded in programs serving groups of people looking to achieve better financial health. Renee works at a community college, where students typically juggle multiple jobs along with school, have families they support and are trying to create income opportunities for themselves by obtaining more education.

“Financial coaching is client-driven,” Bridget explains. “A student may have a lot of new debt and not know where to begin to tackle it. Together, we look at income and expenses and determine if they are getting all of the support they can access.”

DeWayne Wilkerson— a student at the college, looking for ways to support himself and his daughter—reached out to Bridget. Once in touch, she asked about DeWayne's view of savings accounts, checking accounts, spending habits, and goals before offering up a tailored selection of realistic and holistic options. “She gave a lot of helpful advice until it became a ritual for me to consider [her advice] at every pay period,” he says. “She explained how my savings and credit affect me and the major milestones in my life like buying a home.”

A financial coach from The Financial Clinic showing a client how to use the Change Machine platform.

A financial coach from The Financial Clinic showing a client how to use the Change Machine platform.

So how does The Financial Clinic leverage the power of coaching while also making it available to more low-income people like Renee and DeWayne? The answer, in part, is an interactive, digital platform called Change Machine, where client-facing staff at nonprofits and schools can learn best practices and access resources that improve their ability to ensure client success.

“Poverty can be really isolating, and we wanted to create a community for individuals and frontline staff using the platform,” says The Financial Clinic Chief Program Officer, Haidee Cabusora. “For the more than 1,000 users who are on it, there are high-quality and relevant best practices across the country.”

“It’s not always sustainable to have a person whose sole job is one-on-one coaching,” adds Sarah Willis, Director of Financial Health for MetLife Foundation. “Putting what we know into a system that anyone can use, creates just-in-time opportunities for effective coaching to their clients. Everybody wants to reach large numbers of people, and this program helps financial coaches do that – it’s the perfect blend of tech and touch.”

Through partnerships with cutting-edge, impactful organizations such as The Financial Clinic, MetLife Foundation is proud to support people and communities toward building better financial health. 

“The work is bigger than just The Financial Clinic,” Bridget says. “I’m happy to be a part of writing that story in a way that’s effective and impacts long-term change."


*Name has been changed to protect the individual's privacy.