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Additional Benefits

MetLife AdvantagesSM

MetLife Advantages 

MetLife Advantages is a comprehensive suite of meaningful services and benefits available conveniently through the workplace, with your Life and Accidental Death & Dismemberment insurance benefits offering. It includes unique features and services which enhance benefits appreciation, improve productivity and provide comfort in knowing employees have the support and protection when they need it most. Click on the headings below to learn more about each of these valuable services.

Support: Comfort and guidance for challenging times


Grief Counseling provides therapy either face-to-face or over the phone to help your employees and their dependents and beneficiaries cope with grief and mourning following the death of a loved one, or with major life changes that trigger feelings of grief. Grief Counseling services are available to those dealing with events including divorce, the loss of a job, financial hardship, a terminal illness or serious medical condition, or the loss of a pet.2


During a time of loss, employees' family members may be faced with the overwhelming task of making difficult financial decisions. Our Delivering the Promise program is designed to provide beneficiaries with the support and guidance they need during this difficult time.3


Employees and their household members may be eligible for help with personal and work-related problems through E4 Health’s employer-paid Employee Assistance Program (EAP).4

EAP can provide employees and their families with guidance and support for a wide range of personal and work-related issues, including:

  • Achieving life balance 
  • Stress and anxiety 
  • Grief and loss 
  • Health and wellness 
  • Child care/elder care resources 
  • Relationship issues 
  • Convenience services 
  • Financial and legal issues 
  • Identity theft


The Total Control Account (TCA) is an insurance settlement option that helps beneficiaries manage life insurance proceeds and provides easy access to funds.5 Insurance proceeds may be paid to beneficiaries via their TCA, an interest-bearing account with a guaranteed minimum interest rate. The account earns interest from the date it is established, and the beneficiary is provided with draft-writing privileges that provide full and immediate access to the insurance proceeds. The beneficiary also may conveniently use the TCA as a source of funds to pay bills online or by phone.


Enrolled employees will have automatic access to Travel Assistance Services6 with Identity Theft Solutions.  This service provides certain types of medical, legal and financial assistance 24 hours a day, 365 days a year, when more than 100 miles away from home. Employees also have access to Mobile Assist services which provides information to help avoid expensive mobile telephone charges and help effectively use overseas options.

Travel and financial services include:
  • General travel information about visa passport, inoculation requirements and local customs
  • 24-hour pre-departure information (weather, currency, holidays)
  • Telephone interpretation
  • Emergency cash/bail assistance/legal referrals
  • Lost document and luggage assistance
Medical assistance services include:
  • Physician/hospital/dental referrals and prescription transfer
  • Hospital admission validation
  • Transportation to join patient
  • Evacuation and repatriation
  • Return of mortal remains
Identity Theft Solutions provide you and your dependents:
  • Education and protection resources
  • Personal guidance services, including: Filing and obtaining police and credit reports, contacting creditor fraud departments, and taking inventory of lost or stolen items.

Planning: Professional and in-person resources when it matters


Employees enrolled in MetLife's Supplemental Life Insurance will have access to face-to-face Will Preparation Services7 offered by Hyatt Legal Plans, Inc., a MetLife Company. This service provides eligible employees and their spouses or domestic partners with in-person access to a participating Hyatt Legal Plans attorney for preparing or updating a will, living will and powers of attorney at no additional charge.


WillsCenter.com8, a service provided by SmartLegalForms, Inc., provides secure online will generation services. With, anyone can create important legal papers including wills, power of attorney documents, living wills and HIPAA authorization forms.

What does provide?

  • Current, state-compliant document templates created by attorneys
  • Unlimited access and use, 24 hours a day, 7 days a week
  • Secure, online retention of documents for three years
  • Self-help resources
  • Instructions for witnessing/signing documents before a notary public


MetLife Estate Resolution ServicesSM (ERS)9 provides probate services face-to-face or over the phone to the representative (executor or administrator) of the deceased employee's estate and the estate of the employee's spouse/domestic partner.10 Probate services include preparation of documents and representation at court proceedings needed to transfer the probate assets from the estate to the heirs, and completion of correspondence necessary to transfer non-probate assets. ERS covers participating plan attorneys’ fees for consultations or for the administrator or executor to discuss general questions about the probate process.


Retirewise is a four-part complimentary retirement and financial education series offering expert-led workshops with objective information on investing, estate planning and more. A complimentary, one-on-one consultation with a local MetLife financial professional is included.


As a nationally known leader in special needs planning, MetLife has the expertise to provide the information necessary to help secure a lifetime of care and help ensure quality of life and financial freedom for your dependents with special needs as well as provide peace of mind for caregivers.

MetLife’s Special Needs Planning program offers:
  • Comprehensive planning assistance to help with the legal and financial complexities of special needs planning 
  • Access to resources and services through the MetLife Center for Special Needs Planning 
  • Opportunity to meet personally with a financial professional11 to discuss specific circumstances and individual goals


MetLife’s end-to-end Funeral Planning Services offer valuable benefits that span the entire loss spectrum, from planning for a loss to support following a loss and help finding closure. These services are designed to simplify the process for beneficiaries and their families.

MetLife provides a single solution for personal grief counseling and funeral planning needs.12 Services include:

Personal Needs
  • 24/7 access to a work/life specialist
  • Up to five face-to-face grief counseling sessions
  • Information about support groups in your area
  • Unlimited telephone consultations
  • Support including coping with a serious medical diagnosis or critical illness
  • Information about other important services, including transportation, housekeeping, child care, pet care, accounting and relocation

Funeral Planning Needs
  • Locate funeral homes in your area
  • Obtain funeral cost estimates from providers in your area; compare cost information, services offered and funeral planning options
  • Identify other service providers such as florists, caterers, and hotels
  • Locate back-up care for children or elderly
  • Locate cemetery options, including information on monument types
  • Identify monument and headstone vendors
  • Locate Social Security and Veterans Affairs offices

In addition, MetLife’s Funeral Planning Guide provides information that can help you plan and manage a funeral service.



MetLife Infinity13 is a resource that can help create a digital legacy for beneficiaries, estate administrators and others who play important roles in major life events. It is available to anyone regardless of affiliation with MetLife. MetLife Infinity offers a unique way to capture and securely store photos, videos, audio files and important documents as a collection in one online location. You can access MetLife Infinity at

Protection: Range of solutions for continuing workplace coverage


Insurance through MetLife gives employees easy access to the coverage they need – now and in the future.


In addition to our portable Permanent Life products, we offer a Portability option on Group Term Life and AD&D coverages, so employees can take their coverage with them if they leave the company.


Transition Solutions16 focuses on offering insurance and other financial products and services to help employees and their families better prepare for their future. Event-based financial solutions include employee transitions, corporate transitions, financial education and executive and beneficiary assistance.

1 Subject to state regulatory approval. Grief counseling services are provided through an agreement with Harris, Rothenberg International (HRI), Inc. HRI is not an affiliate of MetLife, and the services HRI provides are separate and apart from the insurance provided by MetLife. HRI has a nationwide network of 46,700 counselors. Counselors have master’s or doctoral degrees and are licensed professionals with extensive experience working with people who have suffered a loss.

2 The Grief Counseling program does not provide support for issues such as: Domestic Issues, Parenting Issues, or Marital/ Relationship Issues. For such issues, members should inquire with Human Resources about their company’s EAP program, or community resources. Support for events covered in this program are conditioned on a medical diagnosis or major loss that has occurred (death in the family, job loss, a finalized divorce or separation). Support for events that may result in a loss that has not occurred, such as relationship issues or job instability are not covered in this program.

3Delivering The Promise® is a service designed to provide beneficiaries with the support and assistance they need during an especially difficult time. Services include assistance filing life insurance claims and consultation to help with the details and questions that arise upon the loss of a loved one. Delivering The Promise Specialists are Financial Services Representatives of MetLife or New England Financial, a MetLife company.

4Available at additional cost. EAP services are provided through an agreement with E4 Health, Inc. E4 Health is not a subsidiary or affiliate of MetLife and the services provided are separate and apart from the insurance and services provided by MetLife.

5Subject to state law, and/or group policyholder direction, the Total Control Account is provided for all Life and AD&D benefits of $5,000 or more. The TCA is not insured by the Federal Deposit Insurance Corporation or any government agency. The assets backing TCA are maintained in MetLife’s general account and are subject to MetLife’s creditors. MetLife bears the investment risk of the assets backing the TCAs, and expects to receive a profit. Regardless of the investment experience of such assets, the interest credited to Total Control Accounts will never fall below the guaranteed minimum rate. Guarantees are subject to the financial strength and claims paying ability of MetLife.

6Available with either AD&D or BTA coverage. Travel Assistance and Identity Theft Solutions services are administered by AXA Assistance USA, Inc. Certain benefits provided under the Travel Assistance program are underwritten by the United States Fire Insurance Company, a member of the Crum & Forster group of insurers. AXA Assistance and the Crum & Forster group are not affiliated with MetLife, and the services and benefits they provide are separate and apart from the insurance provided by MetLife.

7Included with Supplemental Life Insurance. Will Preparation Services are offered by Hyatt Legal Plans, Inc., a MetLife company, Cleveland, Ohio. In certain states, legal services benefits are provided through insurance coverage underwritten by Metropolitan Property and Casualty Insurance Company and Affiliates, Warwick, Rhode Island. For New York sitused cases, the Will Preparation service is an expanded offering that includes office consultations and telephone advice for certain other legal matters beyond Will Preparation. Tax Planning and preparation of Living Trusts are not covered by the Will Preparation Service. is a document service provided by SmartLegalForms, Inc., an affiliate of Epoq Group, Ltd. SmartLegalForms, Inc. is not affiliated with MetLife and the service is separate and apart from any insurance or service provided by MetLife. The service does not provide access to an attorney, does not provide legal advice, and may not be suitable for your specific needs. Please consult with your financial, legal, and tax advisors for advice with respect to such matters.

9Included with Supplemental Life Insurance. Estate Resolution Services are offered by Hyatt Legal Plans, Inc., a MetLife company, Cleveland Ohio. In certain states, legal services benefits are provided through insurance coverage underwritten by Metropolitan Property and Casualty Insurance Company and Affiliates, Warwick, Rhode Island. Certain services are not covered by Estate Resolution Services, including matters in which there is a conflict of interest between the executor and any beneficiary or heir and the estate; any disputes with the group policyholder, MetLife and/or any of its affiliates; any disputes involving statutory benefits; will contests or litigation outside probate court; appeals; court costs, filing fees, recording fees, transcripts, witness fees, expenses to a third party, judgments or fines; and frivolous or unethical matters.

10Participants are responsible for any attorney's fees that exceed the reimbursable amount.

11Investment advisory services offered by MetLife Investors Distribution Company ("MLIDC"), New York, NY 10166.

12Grief counseling personal and funeral planning needs available for basic life participants.

13MetLife Infinity is offered by MetLife Consumer Services, Inc., an affiliate of Metropolitan Life Insurance Company.

14Subject to state availability.

15Transition Solutions is part of PlanSmart® a comprehensive program that provides employees with access to a range of financial and retirement education resources through on-site workshops, with optional personal consultations, and decision-support assistance.

16Transition Solutions Specialists are Financial Services Representatives of MetLife or New England Financial, a MetLife company.



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