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MetLife Defender

MetLife DefenderSM

Proactive Support in Safeguarding Members’ Digital Lives

Every 3 seconds, another person becomes a victim of identity theft or fraud in the U.S.1

In today’s digital world, employees rely on the Internet for routine activities, which often require the sharing of personal information. While this is convenient, there’s always a risk for security breaches, fraud and identity theft.

The Right Solutions

MetLife Defender helps protect against the full range of today’s cyber threats, including fraud and identity theft — ultimately helping to secure your employees’ digital identity.

It goes beyond traditional identity protection services by proactively scanning for the existence of potential cyber threats, and working to help prevent them from happening in the first place.

Offering access in the workplace is a convenient, easy way to provide peace of mind to employees while enhancing the competitiveness of your company’s overall benefits package.

Comprehensive Range of Protection

Helps protect employees’ personal, financial, and health and medical data by leveraging over 25 personal data points:

  • Identity theft and personal data protection: Helps guard against suspicious activity around social media accounts, driver’s license numbers and passport numbers, e-mail addresses, phone numbers and more.
  • Health data protection: Features enhanced security against medical fraud by scanning for exposure of insurance numbers, Medicaid and Medicare information; works in real-time to detect exposure of personal health information and track data to the source of the threat.
  • Financial data protection: Continuously scans for all on-file credit and debit card numbers, bank account and other personal financial information.
  • Online child safety: Helps protect against child identity theft by continuously scanning for children’s social security numbers. Easy-to-use social media apps guard against threats from cyber predators and cyber bullying.

Key Features

  • Comprehensive personal ID theft protection – covering more than 25 data points
  • Patented Deep Internet Protection including peer-to-peer network scanning
  • 24/7 member support services
  • Proactive Risk Alerts
  • Remediation – including creating a personalized Identity Theft Report outlining the member's issues and actions that need to be taken, sending out a resolution kit and personally assisting the member throughout the entire resolution process
  • Child protection services including cyberbullying and cyber predation monitoring
  • Internet security experts – reduces the number of "false positives"
  • Lost wallet protection and junk mail opt out services
  • Employee, Spouse/Domestic Partner and Children Protection2
  • $5M Service Guarantee3

MetLife Defender services are provided by a third-party not affiliated with MetLife by agreement with MetLife Consumer Services, Inc. MetLife Defender is not insurance. MetLife Defender services are subject to the terms and conditions of the MetLife Defender End User Agreement.

1 2013 Identity Fraud Report by Javelin Strategy & Research

2 Children ages 18-26 receive their own account/dashboard

3 If a subscriber becomes a victim of fraudulent activity involving unauthorized use of personal information resulting from the failure of or defect in MetLife Defender services, the MetLife Defender Service Guarantee will pay up to $5 million to third-party professionals for services that MetLife Defender deems reasonably necessary to recover the subscriber's out-of-pocket losses resulting from the fraudulent activity. The Service Guarantee is subject to conditions, exclusions and limitations.



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Beyond Identity Theft

See what makes MetLife Defender so much more beneficial than the average identity theft protection program.

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