Skip directly to content

Customer Support

Customer Support

MetLife’s Customer Support careers help our customers to pursue more from life and build safety nets they can trust, with a legacy of consistently delivering the industry’s best service for risk and investment products. MetLife is committed to putting our customers first in all that we do, making every interaction simple, easy and effective.

Be Part of the Transformation
MetLife’s investment in Customer Centricity is focused on removing all obstacles to delivering world-class service. As a result, our Customer Support careers benefit from technology like the “MetLife Wall” that enables instant views of customer requests and needs, industry-leading performance development programs that keep your career on track, and motivational managers who will encourage and inspire your success.

Meet the Challenge
If you love building relationships and being there when people need your help most, you’ll find more ways to realize your potential with a Customer Support career at MetLife, whether it’s helping a customer put the roof back over their head after a severe storm or making sure someone’s loved ones have the financial protection they need.


Careers in our Claims division enable you to make a difference and realize your potential as you focus on providing solutions for our customers when they need them most. Within this role, you’ll determine coverage and liability to all parties involved in a claim, resolve complaints, manage pending claims and interpret plan provisions to customers.

Careers in Claims at MetLife offer a wealth of opportunities, starting from entry level to management. The complexity of your Claims responsibilities will vary with your level of experience. Many of our best claims professionals come to us with a degree in medicine or dentistry, others with experience in nursing or rehabilitation therapy. With your analytical strengths, clear communication and a commitment to innovation, you’ll help make life matter for our employees and customers alike.

> Apply now to Claims jobs



At MetLife, we’re leading the global transformation of an industry we’ve long defined and making a real difference for the future of our business. MetLife Customer Service Consultants (CSCs) respond to millions of inquiries per year. Our goal is to make it easier for customers to do business with us. Our consultants are organized into smaller teams dedicated to supporting a different product area and business franchise, including some dedicated to handling inquiries for specific large institutional clients.

While every CSC may support a different product or franchise, they all have one thing in common — each is committed to providing world-class customer service, from the ordinary daily inquiries to complex business transactions. As a new associate who completes our comprehensive 6–12 week training course, you’ll be empowered to provide solutions for our customers and inform them about MetLife products and services on every level. We are looking for talented individuals from a diverse range of perspectives — people who are ready to challenge assumptions and realize their potential.

> Apply now to Customer Service jobs



MetLife Sales careers offer the opportunity to provide a diverse range of services and products that truly matter to the lives of our customers. Here, your dedication to understanding the needs of our clients and the risk and wealth management products we offer will be key to helping them pursue more from life. Our clients look to us not just for financial know-how, but also for peace of mind, independence and to preserve their legacies.

As a Sales professional with MetLife, you will have a significant career with remarkable impact in your local community. Early in your career, we will focus on helping develop and grow your markets, learning the sales process and matching your clients’ needs with MetLife’s product solutions. As you begin to build your practice, you’ll also benefit from continuous training and support, including:

  • Managing Client Relationships
  • Practice Specialization
  • Professional Accreditation (CLU®, ChFC®, CFP®, and others)
  • Strategic Marketing and Alliances
  • Business Management and Infrastructure

We’re seeking talented individuals from a diverse range of backgrounds to grow their careers within all our sales categories, including MetLife Premier Clients Group, Individual, Group, Life, Health, and Property and Casualty. Whether you want to be a generalist, seek an area of specialization, or decide to pursue a career in field management or a corporate opportunity, MetLife will help you realize your potential at every step. And you can count on being rewarded for your performance.

> Apply now to Sales jobs



At MetLife, we’re leading the global transformation of an industry we’ve long defined and helping people pursue more from life. Careers in MetLife’s Sales Support team influence significant decisions that affect our customers’ financial and protection planning. As member of the Sales team, you’ll recruit and train sales associates, provide producer support, install group contracts, and process sales compensation. In making these determinations, you’ll act as the main link between the insurance carrier and the insurance agent/broker. You’ll also have the choice to specialize in one of three major categories of insurance: life, health, or property and casualty.

We seek individuals from diverse backgrounds who are strategic thinkers and produce solid results. Given MetLife’s global reach, an international perspective is always valuable in understanding a customer’s unique needs. If you enjoy analyzing complex and detailed information and building relationships with agents and other professionals, we want to hear from you.

Many of our entry-level Sales Support professionals come to us with a degree in business administration or finance, others with courses or experience in accounting. Whether you’re an experienced professional or a college graduate without industry experience, you can count on being rewarded for your performance and ample opportunity to realize your potential in our global business.

> Apply now to Sales Support jobs


MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law. To view the "EEO is the Law" poster click here and to view the supplement click here.


Copyright 2003-16 Metropolitan Life Insurance Company NY, NY - All Rights Reserved.
PEANUTS © 2016 Peanuts Worldwide LLC