We know that our customers expect more than just products from us: they look for MetLife to be their partner in an ever-changing, dynamic world. Increasingly, they need us to be available at the touch of a screen. Our intensive evaluation of consumer insights reinforces our position that digital transformation will create even greater value and impact on the daily lives of those we serve. To enact this transformation, we are:
- Improving our foundational standards to increase efficiency and value. This includes expanding our use of digital tools, refining our analytical models and automating our processes in areas such as claims, policy administration and finance.
- Developing first-in-industry solutions to reposition our business for growth and competitive advantage. This includes creating fully digital tools for customers to inquire about policies, submit claims and check coverage.