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Member Experience Reporting

Member Experience Reporting

If you’re struggling to understand the full picture of your globally-mobile employee population’s experience, we can help you see what’s going on by providing1:

  • Trends specific to your population – Where and how members are interacting with MetLife
  • Location-specific data – Reports can be broken down by country, region, or Regional Service Center2
  • Exact number of interactions with MetLife – Category of inquiries (benefit inquiry, payment inquiry, etc.) and Interaction type (phone, email, online)

Where we find patterns in your membership’s data, we can customize member communications around the unique needs of your population. Targeted campaigns can be directed specifically at one location or for the whole group.

1 Information provided in an aggregated and anonymous fashion; subject to applicable laws and regulations.

2 Some Regional Service Centers are operated by MetLife affiliates and some by third parties contracted by MetLife.

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MetLife's worldwide benefits products are underwritten by Delaware American Life Insurance Company, a MetLife affiliate domiciled at 600 North King Street, Wilmington, DE 19801, and other affiliates.