When it comes to providing a global medical network for mobile employees, MetLife is at the forefront of building and managing one of the largest health networks in the world.
Quality providers in nearly 130 countries, vetted by carefully reviewing their accreditation, licensing, medical and administrative quality, and pricing
More than 135,000 international providers— virtually eliminating the need to pay out of pocket
Nearly 1.1 million providers and over 5,500 hospitals in the U.S.
Excellent track record of onboarding new, qualified providers at the expat’s request
Regional Service Centers
We have an effective and well-tested model for efficiently delivering quality medical care and managing claims. Our fully integrated Regional Service Center (RSC)1 model provides access to local expertise and helps keep costs in line through a combination of local market discounts, careful claim management and close care monitoring. We have the experience needed to manage this model: we pioneered it over 20 years ago and have the local perspective from owning two of the centers, MetLife Alico Gulf and MetLife Mexico.
Through the Regional Service Center model you can expect:
Enhanced provider and member satisfaction - Direct access to over 200 local medical professionals, available 24/7.
Simple claim process - Fully integrated operations and consistent claims payment processes with real-time online tracking.
1Some Regional Service Centers are operated by MetLife affiliates and some by third parties contracted by MetLife
2Cost savings are largely the result of the purchasing power of the RSCs and their ability to monitor local providers.
Extensive experience in global health benefits management.
Experience - More than 20 years of global network management. We understand the local differences and nuances of healthcare provider behavior, and deliver the types of providers expatriates expect by vetting, contracting, and educating our provider community.
Best-of-class claim analytics and health trends insight - Highly professional global medical and health analytics team, to stay current with market trends and quickly adapt to improve our offering.
Market leaders locally, across the globe – The #1 employee benefits health insurer1 in Mexico, Chile, Greece, and leading positions in 10 additional countries, insuring nearly 3 million employees globally under group medical plans2.
1 Number 1 health insurer information based on:
Mexico: based on premium income (AXCO Insurance Market Report, Social Security and Employee Benefits, November 2013).
Chile: based on direct premium (Superintendencia de Valores y Seguros, Estados Financieros, June 2012).
Greece: based on group medical premium (AXCO Insurance Market Report, Social Security and Employee Benefits, December 2013).
2 MetLife internal data as of 2013 for group medical and dental coverage issued by MetLife, Inc. affiliates inside and outside the U.S.
We're here to help.
Contact your regional expatriate benefits specialist to discuss the right approach to meet your needs.