Skip directly to content

Service & Claims

Claims

Call 1-800-854-6011 to file a claim- we're open 24 hours a day, 7 days a week, 365 days a year.

  • Car Damage Log in to your MetLife Auto & Home accounts and file an auto claim online.
  • Glass If your claim is glass-related (like a crack in your windshield), file a glass claim online here. You're welcome to go with whatever service provider you like, but we've added the link above for your convenience.
  • Towing You can also submit a towing claim online if you have an online MetLife Auto & Home account.

Service

  • For help with individual policies, call 1-800-422-4272.
  • For help with policies purchased through an employee or association program, call 1-800-438-6381.

Manage your account online! Securely view and update account details, make payments & more! Log in or register now.

MetLife Auto & Home Concierge Auto Repair ExperienceSM ("CARE")

MetLife Auto & Home's CARE network includes car repair facilities across the country that we work with to ensure quality repairs. We guarantee the parts and workmanship of repairs following a covered loss for as long as you own the car, if you choose to use one of our repair facilities in the CARE network. For a list of places near you, call 1-800-854-6011.

CARE also includes 'Drop & Go' concierge rental service. through Enterprise Rent-A-Car® If you carry substitute transportation coverage, under Drop & Go, an Enterprise Rent-A-representative will meet you at the shop on the day of your appointment.

If you have a favorite shop not in our CARE program, we will work with them to get you back on the road, but cannot guarantee the repairs or offer our 'Drop & Go' rental service.

File a claim with the MetLife App

Submit an auto claim using our mobile app – download it from your app store.

  Googleplay.png   apple.png  

MetLife Auto & Home is a brand of Metropolitan Property and Casualty Insurance Company and its affiliates: Economy Preferred Insurance Company, Metropolitan Casualty Insurance Company, Metropolitan Direct Property and Casualty Insurance Company (CA Certificate of Authority: 6730; Warwick, RI), Metropolitan General Insurance Company, Metropolitan Group Property and Casualty Insurance Company (CA COA: 6393; Warwick, RI), and Metropolitan Lloyds Insurance Company of Texas, all with administrative home offices in Warwick, RI. Coverage, rates, and discounts are available in most states to those who qualify.

Like most insurance policies, MetLife Auto & Home's policies contain exclusions, limitations, reductions of benefits and terms for keeping them in force. For complete costs and details, see your MetLife Auto & Home Representative.

 
All fields are required
By clicking Submit, you agree that we* may contact you at the number you've provided, possibly using an autodialer and/or including a prerecorded or artificial voice, for telemarketing or other reasons. You don't need to give this permission to get a quote or make a purchase; instead, you can call us directly at 1-877-235-1137.
*A MetLife company or a third party acting on MetLife's behalf

MetLife respects your privacy

Find a MetLife office near you.
 
Read our answers to commonly asked auto insurance questions.
See FAQs

Bundle & Save!

Insure more cars, boats, or your home with MetLife Auto & Home and get big discounts!
Learn more

RVs, Boats & Motorcycles

MetLife Auto & Home offers RV & motorcycle insurance, as well as boat insurance so you're protected, whatever you're driving.

Personal Excess Liability Insurance

Get extra protection, so you're covered in case of a lawsuit.
Learn more