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Welcome Members

Safeguard

Through this portal you can research basic information about your plan, look up a provider, download forms, and find important benefit information. Just click on the link that applies to you.

Group DHMO Members

If you are a member of a Dental HMO benefits plan through an employer or other group, click here to log in.

Group Vision Members

If you are a member of a vision benefits plan through an employer or other group, click here to log in.

SmileSaver Members

If you are a member of a SmileSaver benefits plan, click here to log in.

Individual Members

If you purchased an individual dental or vision benefits plan through MetLife or its affiliates, click here to log in.


Group Specific Sites

If you are enrolled in any of the following groups or organizations, click the corresponding link and you will be taken to a site with information specific to your dental and/or vision benefits.

Grievance Form

You may print and mail in your grievance according to the instructions included in the forms below, or you may call Customer Service at (800) 880-1800.

California Grievance Form1 | California Formulario para Quejas1 | 加州申诉表1 

Florida Grievance Form | Florida Formulario para Quejas

Texas Grievance Form | Texas Formulario para Quejas

If you have trouble accessing your benefit plan information or forms online, please contact Customer Service at 1-800-880-1800.

1In the event of urgent grievance, which involves an imminent and serious threat to your health, including, but not limited to, severe pain, potential loss of life, limb or major bodily function, you are not required to participate in Safeguard's grievance process and may directly contact the California Department of Managed Health Care, as referenced above, for review of the urgent grievance. You may reach the department at 1-888-HMO-2219, TDD: 1-877-688-9891, or http://www.hmohelp.ca.gov


Dental benefits provided by SafeGuard Health Plans, Inc., a MetLife company. Vision benefits are provided by SafeHealth Life Insurance Company for VPPO and SafeGuard Health Plans, Inc. for VHMO, only in California, both of which are MetLife companies.  Individual Dental HMO plans are available in CA, FL and TX only, through a domestic company in the applicable state named SafeGuard Health Plans, Inc.
"Dental HMO" is used to refer to products that may differ by state of residence of the enrollee, including but not limited to: "Specialized Health Care Service Plans" in California; "Prepaid Limited Health Service Organizations" as described in Chapter 636 of the Florida statutes in Florida; and "Single Service Health Maintenance Organizations" in Texas.
Like most benefit programs, benefit programs offered by MetLife and its affiliates contain certain exclusions, exceptions, waiting periods, reductions, limitations and terms for keeping them in force. Please contact MetLife for complete details.

Receiving Emergency Dental Care

All participating dental offices provide emergency access 24 hours a day, 7 days a week. If you need emergency care and cannot reach your dentist, you can contact Customer Service at 1-800-880-1800 to be connected with another participating dentist.

Learn how you can receive emergency services and see details on how emergency care is defined under your plan.

California | Florida | Texas

California

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Emergency Dental Care means dental screening, examination, and evaluation by a dentist, or, to the extent permitted by applicable law, by appropriate personnel under the supervision of a dentist to determine if an Emergency Dental Condition exists, and, if it does, the care and treatment necessary to relieve or eliminate the Emergency Dental Condition.

All selected General Dental Offices provide treatment for Emergency Dental Conditions twenty-four (24) hours a day, seven (7) days a week, and We encourage the Member to seek care from the selected General Dental Office. If treatment for an Emergency Dental Condition is required, the Member may go to any dental provider, go to the closest emergency room, or call 911 for assistance, as necessary. Prior authorization is not required.

The reimbursement from Us for treatment for an Emergency Dental Condition, if any, is limited to the extent the treatment the Member received directly relates to the evaluation and stabilization of the Emergency Dental Condition. All reimbursements will be allocated in accordance with the group contract, subject to any exclusions and limitations. Hospital charges and/or other charges for care received at any hospital or outpatient care facility are not Covered Services.

If the Member receives treatment for an Emergency Dental Condition, the Member will be required to pay the charges to the dentist and submit a claim to SafeGuard for a benefits determination. If the Member seeks treatment for an Emergency Dental Condition from a provider located more than 50 miles away from the selected General Dentist, the Member will receive coverage for the treatment of the Emergency Dental Condition up to a maximum of $50.

To be reimbursed for treatment of an Emergency Dental Condition, the Member must notify Us after receiving such treatment. If the Member’s physical condition does not permit such notification, the Member must make the notification as soon as it is reasonably possible to do so. Please include your name, ID number, address and telephone number on all requests for reimbursement.

California

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Emergency Dental Care means dental screening, examination, and evaluation by a dentist, or, to the extent permitted by applicable law, by appropriate personnel under the supervision of a dentist to determine if an Emergency Dental Condition exists, and, if it does, the care and treatment necessary to relieve or eliminate the Emergency Dental Condition.

All selected General Dental Offices provide treatment for Emergency Dental Conditions twenty-four (24) hours a day, seven (7) days a week, and We encourage the Member to seek care from the selected General Dental Office. If treatment for an Emergency Dental Condition is required, the Member may go to any dental provider, go to the closest emergency room, or call 911 for assistance, as necessary. Prior authorization is not required.

The reimbursement from Us for treatment for an Emergency Dental Condition, if any, is limited to the extent the treatment the Member received directly relates to the evaluation and stabilization of the Emergency Dental Condition. All reimbursements will be allocated in accordance with the group contract, subject to any exclusions and limitations. Hospital charges and/or other charges for care received at any hospital or outpatient care facility are not Covered Services.

If the Member receives treatment for an Emergency Dental Condition, the Member will be required to pay the charges to the dentist and submit a claim to SafeGuard for a benefits determination. If the Member seeks treatment for an Emergency Dental Condition from a provider located more than 50 miles away from the selected General Dentist, the Member will receive coverage for the treatment of the Emergency Dental Condition up to a maximum of $50.

To be reimbursed for treatment of an Emergency Dental Condition, the Member must notify Us after receiving such treatment. If the Member’s physical condition does not permit such notification, the Member must make the notification as soon as it is reasonably possible to do so. Please include your name, ID number, address and telephone number on all requests for reimbursement.

Texas

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All SafeGuard Selected General Dental Offices and Specialty Care Dentists provide emergency dental services twenty-four (24) hours a day, seven (7) days a week. In the event of a dental emergency, simply contact Your Selected General Dentist who will make arrangements for emergency dental care, including the treatment and stabilization of an Emergency Dental Condition.

If You cannot reach Your Selected General Dentist or SafeGuard’s Customer Service., you may obtain emergency dental services from any Dentist. SafeGuard will provide coverage for the following emergency dental services without regard to whether the Dentist or provider furnishing the services has a contractual or other arrangement to provide services to covered individuals:

  • Dental screening examinations and other evaluations required by state or federal law, which are necessary to determine whether an Emergency Dental Condition exists.

  • Necessary emergency dental care services, including the treatment and stabilization of an Emergency Dental Condition.

  • Services originating in a dental office following treatment or stabilization of an Emergency Dental Condition, providing a prudent layperson possessing an average knowledge of medicine and health has made inquiry to and received authorization from SafeGuard for the post stabilization services. SafeGuard shall respond to the treating Dentist within the time appropriate to the circumstances relating to the delivery of the services and the condition of the Member, but in no case to exceed one (1) hour.

Examples of dental emergency treatment include procedures. administered in a Dentist’s office, dental clinic, or other comparable facility, to evaluate and stabilize dental conditions of a recent onset and severity accompanied by excessive bleeding, severe pain, or acute infection that would lead a prudent layperson to believe that immediate care is needed.

If medically necessary covered dental services are not available through a Selected General Dentist or Specialty Care Dentist, SafeGuard will, within the time appropriate to the circumstances relating to the delivery of the services and the condition of the patient, but in no event more than five (5) business days after receipt of reasonably requested documentation, allow a referral to an Out-of-Network Dentist and shall fully reimburse the Out-of-Network Dentist at the Reasonable and Customary Charge or an agreed upon rate.