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Superior Claims Service

Due to the tornadoes and severe weather on November 17, 2013, the following counties in the state of Illinois were designated disaster areas:

• Champaign    • Douglas   • Fayette   • Grundy   • Jasper   • LaSalle   • Massac   • Pope
• Tazewell     • Vermilion    • Wabash     • Washington     • Wayne     • Will     • Woodford

The Illinois Department of Insurance issued Bulletin 2013-18 on November 25, 2013.  The Bulletin outlines several steps for insurers to take, including the following:

  • Insurers are requested to suspend or withdraw any cancellation or nonrenewal notice that was issued to customers in affected counties on or after November 10, 2013. For these policies, insurers should withdraw the cancellation or nonrenewal notice and reinstate the policy with no lapse in coverage. 
  • Insurers should not issue any new cancellation or nonrenewal notices to affected customers until January 11, 2014 or later. 
  • Insurers should extend any time period imposed under a policy provision by no fewer than 60 days (i.e., premium payment deadlines) 
MetLife Auto & Home® Insurance

For all customers in the counties designated as disaster areas:
  • MetLife Auto & Home will withdraw non-renewal and cancellation notices issued on or after November 10, 2013.  But for this action, those customers would have been subject to cancellation or non-renewal after this date.
  • We will not issue any new cancellation or nonrenewal notices to affected policyholders until January 11, 2014, or a later date, if deemed reasonable. We will notify you of your new date of non-renewal or cancellation upon expiration of this exception. 
  • For questions or additional information about this process, please contact us at:
    • If you have an independent agent, please contact him or her directly.
    • Individual Customers (working with Property and Casualty Specialists): 1-800-422-4272
    • Group Customers (employee or association group members): 1-800-438-6381
  • To file a claim:
    • Call: 1-800-854-6011;   Fax: (866) 743-1546;    E-mail:

All Other MetLife Insurance

MetLife is following the requirements of the Illinois Bulletin. For customers in affected counties, please reach out to MetLife as follows: 
  • For individual customers with agents, please reach out to your respective agents.
  • For group customers, such as group employers or group policyholders:  Please reach out to your MetLife service representatives.
  • For individual life insurance customers:   Please call 1-800-638-5000.
  • For all other products, please use the customer service numbers provided with your MetLife correspondence.  Alternatively, please call 1-800-METLIFE.
If you have a concern relating to the handling of your claim or policy, please contact us at the numbers identified above, so we may resolve the issue. You may also contact the Illinois Department of Insurance at its toll-free hotline (1-866-445-5364), or on-line at:

Count on us, 24 hours a day, 7 days a week, 365 days a year.

Whenever you need us, we'll be there. You can report a claim to us at 1-800-854-6011, 24 hours a day, 7 days a week, 365 days a year (make that 366 days during a leap year). Our knowledgeable representatives will answer all your questions and speed along the resolution of your claim.

Guaranteed repairs from our General Contractor Network.

Disaster Preparation

Get advice on how you can take action now to protect your family and property from natural disasters.

Learn more.

We work with the Crawford Contractor Connection network, a separate entity from MetLife Auto & Home, to provide construction repairs following a property loss. Securing a contractor that has expertise in the insurance repair arena is challenging, but we’ve made it a little easier by leveraging the benefits of this network of certified firms. Work completed by our General Contractor Network comes with a two-year warranty on materials and labor.

Special hands-on disaster claim processing

Whether it's a raging wildfire or a violent tornado, in times of crisis, MetLife Auto & Home draws on its strength and decades of expertise to help customers in need.

To facilitate claim handling for those who have experienced natural disasters, MetLife Auto & Home dispatches its National Catastrophe Response Team and catastrophe response vehicles to hardest hit areas. Our claim associates are on the ground as quickly as possible to help secure shelter, guide you through temporary repairs, issue advance checks and loaded stored value cards for immediate expenses, and promptly compensate you for covered damage to your property.

Multiple ways to submit claims. Because we know that life is chaotic after a natural disaster, we’ve developed a variety of ways you can submit claims. You can reach us immediately:

  • By phone at 1-800-854-6011, 24/7/365
  • By fax. We receive loss information by fax at 1-855-411-6689.
  • By email. We can always be reached at
  • Customers who sustain damage from flooding and have flood insurance should call 1-800-759-8656.

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Multiple Ways to Submit Your Claims

Phone: 1-800-854-6011

Fax: 1-855-411-6689


Flood: Customers who sustain damage from flooding and have flood insurance should call 1-800-759-8656