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Delivering The Promise

Delivering the Promise

Delivering The Promise when you lose someone

At MetLife, taking care of beneficiaries — Delivering The Promise — is probably the single most important thing we do.

If you've lost someone you love, the last thing you want to think about is your financial affairs. That's why we do our best to make sure beneficiaries receive all the benefits to which they are entitled as quickly and smoothly as possible.

A Delivering The Promise Specialist is ready to help.

Ask to speak to or see a Delivering The Promise Specialist when you call us. Our Specialist offers extra assistance in filing your claim and can also help with issues such as:

  • Filing other life insurance claims and for government benefits. Identify important issues to be addressed, such as retitling assets and changing records
  • Assistance with locating grief counseling and support resources
  • Guidance in planning for current and future financial needs

Take the time you need to consider your options.

The Total Control Account® (TCA) – Also known as a retained asset account, this life settlement option helps beneficiaries manage life insurance proceeds and provides easy and immediate access to their funds.*

If there's anything else we can do, please don't hesitate to ask.

At MetLife, we're always here to help, during joyful times and sad. Call 1-877-ASK-MET7 (1-877-275-6387).

*The Total Control Account (TCA) is not insured by the Federal Deposit Insurance Corporation or any government agency. The assets backing TCAs are maintained in MetLife’s general account and are subject to MetLife’s creditors. MetLife bears the investment risk of the assets backing the TCAs, and expects to receive a profit. Regardless of the investment experience of such assets, the interest credited to Total Control Accounts will never fall below the guaranteed minimum rate. Guarantees are subject to the financial strength and claims paying ability of MetLife.

Life insurance issued by Metropolitan Life Insurance Company, New York, NY, 10166, MetLife Investors USA Insurance Company, Irvine, CA, 92614 (except in NY), and First MetLife Investors Insurance Company, New York, NY (NY only), members of the MetLife family.

How To File a Claim

Find out how to start a life insurance claim and download the Individual Life Death Claims form
Learn more