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Service & Claims

Service starts here, with eSERVICE

It's easy. Change your address, beneficiary or other policy information, review your coverage and premium, make a withdrawal, and more. You'll also find pre-filled forms, and contact information for your agent.
Register now!

Manage your other MetLife products, too (like Individual disability, auto or home insurance, or annuities).

Need to file a claim?

  • Contact us at 1-800-638-5000, or
  • Complete the claim form, then mail it back to us along with the original policy(ies) if available and a certified copy of the death certificate.

At MetLife, taking care of beneficiaries — Delivering The Promise — is probably the single most important thing we do.

Learn more about our Delivering The Promise program

Forms for Individual Life Insurance

You can perform most of these transactions, right now, on eSERVICE. Log in or register above.

Change of Beneficiary Partial Withdrawal Request a Loan
Electronic Payment Account Agreement Dividend Withdrawal Policy Surrender

Contact Us by Phone

Individual Life Insurance 1-800-638-5000
Group Universal Life 1-800-523-2894
Variable Life Insurance 1-877-357-4419
Term Life 1-800-638-5000
Individual Life 1-800-334-4298
New England Life Insurance Company
Individual Life Insurance 1-800-388-4000
General American Life Insurance Company
Individual Life Insurance 1-800-638-9294
Contact information for other products and affiliates

Like most insurance policies, MetLife's policies contain exclusions, limitations, reductions of benefits and terms for keeping them in force. For complete costs and details, see your MetLife Representative.

Guarantees apply to certain insurance and annuity products (not securities, variable or investment advisory products) and are subject to the insurer's claims-paying ability and financial strength.

Metropolitan Life Insurance Company (MLIC), 200 Park Avenue, New York, NY 10166. Securities, including variable products offered through MetLife Securities, Inc.(MSI) (member FINRA
1095 Avenue of the Americas, New York, NY 10036. MLIC and MSI are Metro companies.

Go paperless with MetLife eDelivery!

If you're a MetLife client, get online access to prospectuses and other information you'd otherwise receive by mail. It takes only minutes to enroll in MetLife eDeliverySM.
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