MetLife Identity & Fraud Protection powered by Aura
Make the internet a safer place for you and your family.
All-in-one digital security solution that protects the things you care about most
We’re doing more online than ever before – making us more vulnerable to fraud and online threats. MetLife Identity & Fraud Protection powered by Aura helps safeguard the things that matter to you most: your identity, money and assets, family, reputation, and privacy.
Benefits of MetLife Identity & Fraud Protection powered by Aura
November 2024 Feature Enhancements
Effective November 2024, we have more enhancements to share with customers including Safe Gaming, Parental Control updates, VPN Location Change and Mobile Phone Takeover Protection.
As always, any IFP enhancements are automatically added for all members with no action required, no plan amendment and at no cost for both standalone and MetLife Legal embedded plans- delivering even more value from this feature-rich benefit.
- Safe Gaming: 60% of kids aged 13-17 suffer from online bullying or harassment in video games which is why we are launching safe gaming. Members can keep their children safe from online predators, toxic gaming behaviors, and cyberbullying when playing online video games. Additionally, parents will be alerted to threats with 24/7 in-game voice and text monitoring for more than 450 online games.
- Parental Controls: New enhancements including Safe Search, Bedtime, Bonus Time, Focus Time and an updated user interface have been added to our existing Parental Controls. Parents will now be able to more effectively manage content their kids can access online and how much time they are spending on connected devices.
- VPN Location Change: Members will be able choose the server location of their VPN from a variety of U.S. cities and other countries. This helps further protect a member’s privacy and enables a member to access location-restricted content.
- Mobile Phone Takeover Protection: SIM card takeover happens when scammers contact a member’s mobile phone carrier and trick them into activating a SIM card so that they can control the phone number and device. Aura helps users lock their SIM card with major telco providers to protect their device and prevent unwanted intrusions.
NOV
In 2024, there were over 66,000 breaches and nearly 42 billion exposed records detected in dark markets2
FAQ
You do so much online, which makes your personal info more vulnerable to identity and financial fraud. Get peace of mind knowing that you have taken the big step in protecting yourself from online threats, identity theft, and fraud.
Aura monitors your credit, financial accounts, home & auto titles, and more. You will get alerted to credit inquiries, like if someone tries to open a new credit card or bank account in your name.
Aura offers robust protection by monitoring your personal info, credit, finances, and devices and alerting you of suspicious activity. It even takes proactive measures to help stop fraud before it happens. If you are a victim of fraud, Aura assists you with resolution and provides $1M of ID theft insurance1 for each adult to help with damages due to ID theft.
Through extensive monitoring of your Social Security Number, driver’s license, passport ID, and more.
An experienced team of Resolution Specialists will help you navigate credit bureaus, initiate credit freezes or lock, and work with you to resolve your fraud incident.
Yes, a choice of plans and options are available for you and your loved ones. With a Family Plan, account owners can add up to 10 adults to their plan, no matter their age or address. Adult members will have their own account and enjoy the same benefits, and their info is kept private from other adults on the plan. Account owners may also add up to 10 minors (under 18) to their plan if they have parental guardianship rights over the minor. The minor’s alerts will be available for only the Account owner to review.
Credit monitoring helps detect possible financial and identity fraud by monitoring changes to your credit report. This helps you stay on top of your credit and protect your credit score by receiving alerts if suspicious activity is detected.
Have questions?
Please call Aura directly at 1 844-931-2872 to answer account, technical, or billing questions.
1 Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group‚ Inc. The description herein is a summary and intended for informational purposes only and does not include all terms‚ conditions and exclusions of the policies described. Please refer to the actual policies for terms‚ conditions‚ and exclusions of coverage. Coverage may not be available in all jurisdictions. As a component of becoming an Aura member, Consumers receive identity theft insurance through a group policy issued to Aura. American International Group, Inc. is not an affiliate or subsidiary of MetLife and MetLife does not issue or underwrite this policy.
2 https://info.constellaintelligence.com/2022-identity-breach-report
No one can prevent all identity theft or monitor all transactions effectively.
Aura is a product of Aura Sub, LLC. Aura Sub, LLC. is not affiliated with MetLife, and the services and benefits they provide are separate and apart from any MetLife product.