Identity and Fraud Protection

MetLife Identity & Fraud Protection powered by Aura

Make the internet a safer place for you and your family.

Benefits of MetLife Identity & Fraud Protection powered by Aura

Identity Theft Protection
Keep your identity secure with proactive monitoring and alerts if threats to your personal info—like your bank accounts, credit, Social Security Number, IDs and more—are detected.

Financial Fraud Protection
Get alerted to new inquiries to your credit, suspicious ​transactions on your bank accounts, and changes to your car ​or home title.

Digital Security
Shop, bank, and work online more privately with safety tools including VPN/Wi-Fi security, antivirus, and password manager. 

Privacy 
Aura requests removal of your personal info from data broker lists to help reduce spam like robocalls, robotexts, and more.

Customer Service
Get $1 million identity theft insurance1 per adult member and 24/7 customer support for account, technical, and billing questions. If you are a victim of fraud, you will receive resolution and remediation services from dedicated Resolution Specialists.

Plan Details

Effortless protection and privacy whenever you go online

In 2021, there were over 66,000 breaches and nearly 42 billion exposed records detected in dark markets2

 

FAQ

You do so much online, which makes your personal info more vulnerable to identity and financial fraud. Get peace of mind knowing that you have taken the big step in protecting yourself from online threats, identity theft, and fraud.

 

Aura monitors your credit, financial accounts, home & auto titles, and more. You will get alerted to credit inquiries, like if someone tries to open a new credit card or bank account in your name.

Aura offers robust protection by monitoring your personal info, credit, finances, and devices and alerting you of suspicious activity. It even takes proactive measures to help stop fraud before it happens. If you are a victim of fraud, Aura assists you with resolution and provides $1M of ID theft insurance1 for each adult to help with damages due to ID theft.​

Through extensive monitoring of your Social Security Number, driver’s license, passport ID, and more.

An experienced team of Resolution Specialists will help you navigate credit bureaus, initiate credit freezes or lock, and work with you to resolve your fraud incident.

Yes, a choice of plans and options are available for you and your loved ones. With a Family Plan, account owners can add up to 10 adults to their plan, no matter their age or address. Adult members will have their own account and enjoy the same benefits, and their info is kept private from other adults on the plan. Account owners may also add up to 10 minors (under 18) to their plan if they have parental guardianship rights over the minor. The minor’s alerts will be available for only the Account owner to review.

Credit monitoring helps detect possible financial and identity fraud by monitoring changes to your credit report. This helps you stay on top of your credit and protect your credit score by receiving alerts if suspicious activity is detected.

Have questions?

Please call Aura directly at 1-833-552-2123 to answer account or technical questions.

MetLifeIdentity

You do so much online.
We help you do it safely.

Online tools & support

Our robust online self-service tools give globally-mobile employees further support while abroad. The eBenefits web portal or the mobile app can help them access important information, search for regionally specific healthcare providers, and manage their coverage.

1 Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group‚ Inc. The description herein is a summary and intended for informational purposes only and does not include all terms‚ conditions and exclusions of the policies described. Please refer to the actual policies for terms‚ conditions‚ and exclusions of coverage. Coverage may not be available in all jurisdictions. As a component of becoming an Aura member, Consumers receive identity theft insurance through a group policy issued to Aura. American International Group, Inc. is not an affiliate or subsidiary of MetLife and MetLife does not issue or underwrite this policy.

2 https://info.constellaintelligence.com/2022-identity-breach-report

No one can prevent all identity theft or monitor all transactions effectively.

Aura is a product of Aura Sub, LLC. Aura Sub, LLC. is not affiliated with MetLife, and the services and benefits they provide are separate and apart from any MetLife product.