MetLife AdvantagesSM

Helping navigate life’s twists and turns

Services

Helping to ensure final wishes are clear. You can complete wills and other important estate planning documents quickly and easily online with access to online notary services or work one-on-one with an attorney, in-person or on the phone to prepare or update a will, living will or power of attorney.

The following services are included at no cost when enrolled in Supplemental Term Life:

  • Unlimited one-on-one consultations to talk with to an attorney about authenticating an estate.
  • Preparation and court representation means you receive prepared estate documents and in-court professional representation to help execute the transfer of probate assets from the estate.
  • Help with correspondence and tax filing needed to transfer non-probate assets.

As soon as your Supplemental Term Life insurance begins, you’ll automatically have each of these services at your fingertips. 

Simply contact a MetLife Legal Plans Client Services Representative to get started.  We’ll give you an eligibility ID and help you find a participating attorney:

  • Call MetLife Legal Plans: toll-free at 1-800-821-6400 (Monday – Friday, 5:00 am – 5:00 pm PST).
  • Provide the company name (State of California), customer number (0074503) and the last four digits of the policy holder’s social security number

Settling an estate with confidence. With unlimited consultations, either in-person with an attorney or by phone, including court representations, you can feel confident you’ve made the right decisions.

Provided by MetLife Legal Plans, Inc.

  • MetLife Legal Plans phone #: 1- 800-821-6400

Covers participating employees and their dependents.

Grief Support: Access to qualified consultants for information, support, crisis intervention, as it relates to a loss (e.g. death, job termination, pet, life threatening illness) 5 sessions, in person or telephonic.

Financial Consultation: Access to qualified consultants for information, assessment, action planning and resources, as it pertains to a loss; Access to network of certified financial professionals, as it pertains to a loss.

Legal Consultation: Access to qualified staff attorneys for a 30-minute free consultation providing information and resources to help participants make informed decisions on legal matters, providing education and coaching to empower participants as they work towards resolving their legal issues. If the matter requires formal legal advice, the participant can use their own attorney or one of TELUS Health’ network attorneys. Primary scope of focus is legal needs as it pertains to a loss. Staff attorneys cannot provide legal representation or advice.

Critical Incident Stress Management (“CISM”): Access for employers to onsite emergency counseling for critical workplace incidents or disasters (such as unexpected employee death, violence or accidents) at no cost to the customer. A CISM is defined as up to four (4) staff hours with one (1) counselor per incident occurring at a single work location. If a session exceeds four (4) hours, multiple counselors or locations are required, additional fees are incurred by the customer and will be billed separately.

Funeral Concierge Services: Access to funeral planning content and resources

  • Funereal home location
  • Funeral cost negotiation when a Dignity Memorial funeral home is not located within a 25-mile radius of the zip code provided by the caller
  • Funeral cost comparison for local funeral homes

Provided by TELUS Health

  • Website: one.telushealth.com
  • Login: metlifeassist
  • Password: support
  • TELUS Health phone #: 1- 888-319-7819

Grief Counseling flyer

Helping to alleviate the burden of making funeral arrangements for your loved ones. Get access to one of the largest network of funeral homes and cemeteries to pre-plan with a counselor and receive discounts on funeral services. Provided by Dignity Memorial, a subsidiary of SCI International, Inc.

The provided Funeral Planning Guide can help support your loved ones at a time when they need it most. Dignity Memorial Flyer

Reducing the pressure of immediate financial decisions. Your beneficiaries can take their time to make the right decision with the flexible settlement option that gives them full access to policy funds while earning a guaranteed minimum interest rate.

1 Included with Supplemental Life. Will Preparation is offered by MetLife Legal Plans, Inc., Cleveland, Ohio. In certain states, legal services benefits are provided through insurance coverage underwritten by Metropolitan General Insurance Company, Warwick, Rhode Island. For New York sitused or principally residing cases, the Will Preparation service is an expanded offering that includes office consultations and telephone advice for certain other legal matters beyond Will Preparation. Tax Planning and preparation of Living Trusts are not covered by the Will Preparation Service.

2 Digital Estate Planning with an online notary is only available to individuals with supplemental term life insurance and is not available for individuals residing in any US territory. Domestic partnerships are not currently supported; however, if you have supplemental life coverage and are in a domestic partnership, you may use a MetLife Legal Plans attorney for your planning needs. [If you cannot access the legalplans.com/estateplanning website, you can find a network attorney by calling MetLife Legal Plans at 1-800-821-6400, Monday through Friday, 8 am-8 pm EST. You will need to provide your company name, customer number and the last four digits of the policyholder's social security number.] Group legal plans are provided by MetLife Legal Plans, Inc., Cleveland, OH. In certain states, group legal plans are provided through insurance coverage underwritten by Metropolitan General Insurance Company, Warwick, RI. Online Notary is not included with basic or dependent life. Digital Estate Planning without an online notary is available to all individuals regardless of any MetLife relationship or product, except those residing in any US territory.

3 Included with Supplemental Life Insurance. Estate Resolution Services are offered by MetLife Legal Plans, Inc., Cleveland, Ohio. In certain states, legal services benefits are provided through insurance coverage underwritten by Metropolitan General Insurance Company, Warwick, Rhode Island. Certain services are not covered by Estate Resolution Services, including matters in which there is a conflict of interest between the executor and any beneficiary or heir and the estate; any disputes with the group policyholder, MetLife and/or any of its affiliates; any disputes involving statutory benefits; will contests or litigation outside probate court; appeals; court costs, filing fees, recording fees, transcripts, witness fees, expenses to a third party, judgments or fines; and frivolous or unethical matters.

4 Grief Counseling and Funeral Assistance services are provided through an agreement with TELUS Health. TELUS Health is not an affiliate of MetLife, and the services TELUS Health provides are separate and apart from the insurance provided by MetLife. TELUS Health has a nationwide network of over 30,000 counselors. Counselors have master’s or doctoral degrees and are licensed professionals. The Grief Counseling program does not provide support for issues such as domestic issues, parenting issues, or marital/relationship issues (other than a finalized divorce). For such issues, members should inquire with their human resources department about available company resources. This program is available to insureds, their dependents and beneficiaries who have received a serious medical diagnosis or suffered a loss. Events that may result in a loss are not covered under this program unless and until such a loss has occurred. Services are not available in all jurisdictions and are subject to regulatory approval. Not available on all policy forms.

5 Services and discounts are provided through a member of the Dignity Memorial® Network, a brand name used to identify a network of licensed funeral, cremation and cemetery providers that are affiliates of Service Corporation International (together with its affiliates, “SCI”), 1929 Allen Parkway, Houston, Texas. The online planning site is provided by SCI Shared Resources, LLC. SCI is not affiliated with MetLife, and the services provided by Dignity Memorial members are separate and apart from the insurance provided by MetLife. Not available in some states. Planning services, expert assistance, and bereavement travel services are available to anyone regardless of affiliation with MetLife. Discounts through Dignity Memorial’s network of funeral providers are pre-negotiated. Not available where prohibited by law. [Not approved for group policies sitused in AK, FL, KY, MT, ND, NY and WA.] If the group policy is issued in an approved state, the discount is available for services offered in any state except KY and NY, or where there is no Dignity Memorial presence (AK, MT, ND, SD, and WY). For MI and TN, the discount is available for “At Need” services only.

6 Subject to state law, and/or group policyholder direction, the Total Control Account is provided for all Life and AD&D benefits of $5,000 or more. The assets backing the Total Control Account (TCA) are maintained in the general account of MetLife or the Issuing Insurance Company. These general accounts are subject to the creditors of MetLife or the respective Issuing Insurance Company. MetLife or the Issuing Insurance Company bears the investment experience of such assets and expects to earn income sufficient to pay interest to TCA Accountholders and to make a profit on the operation of the TCAs. Regardless of the investment experience of such assets, the effective annual rate on the Account will not be less than the rate guaranteed on the welcome guide. The TCA and other available settlement options are not bank products and are not insured by the FDIC or any other governmental agency. In addition, while the funds in your account are not insured by the FDIC, they are guaranteed by each state’s insurance guarantee association. The coverage limits vary by state. Please contact the National Organization of Life and Health Insurance Guaranty Associations (www.NOLHGA.com or 703-481-5206) to learn more. FOR FURTHER INFORMATION, PLEASE CONTACT YOUR STATE DEPARTMENT OF INSURANCE.

Nothing in these materials is intended to be advice for a particular situation or individual. Please consult with your own advisors for such advice. Like most group insurance policies, insurance policies offered by MetLife contain certain exclusions, exceptions, waiting periods, reductions, limitations and terms for keeping them in force. Please contact your benefits administrator or MetLife for costs and complete details. MetLife Group Term Life insurance is issued by Metropolitan Life Insurance Company, 200 Park Avenue, New York, NY 10166, under Policy Form GPN99/G2130-S.