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MetLife's Retirement & Income Solutions Customer Solutions Center
is now J.D. Power certified!

We take pride in our first-class customer experience and are excited to have our Customer Solutions Center acknowledged by J.D. Power for providing “An Outstanding Customer Service Experience” for the Live Phone Channel.

  • This award recognizes MetLife's Retirement & Income Solutions Customer Solutions Center which includes U.S. Pensions, Institutional Income Annuities and Structured Settlements businesses
  • MetLife is among the small number of institutional retirement providers to be recognized with this J.D. Power distinction
  • The U.S.- based (in Warwick, RI) center responds to millions of customer inquiries each year
  • The J.D. Power Certified Contact Center ProgramSM measures and awards effectiveness in key areas such as training, quality assurance, recruiting and management roles
  • Recipients of this distinction uphold a number of best practices, including maintaining limited hold times, supporting a knowledgeable and courteous call center team; and providing timely resolution of inquiries

We intend to retain this prestigious distinction in the future by continuing to deliver a high level of service that defines and supports the MetLife customer experience.

J.D. Power 2017 Certified Contact Center ProgramSM recognition is based on successful completion of an audit and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit

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 - Defined Benefit Plans
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