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Service & Claims


Call 1-800-854-6011 to file a claim – we're open 24 hours a day, 7 days a week, 365 days a year or log in to your MetLife Auto & Home account and file a claim online.

  • Car Damage Log in to your MetLife Auto & Home accounts and file an auto claim online.
  • Glass If your claim is glass-related (like a crack in your windshield), file a glass claim online here.
    You're welcome to go with whatever service provider you like, but we've added the link above for your convenience.
  • Towing You can also submit a towing claim online if you have an online MetLife Auto & Home account.
  • Claim Status Direct Message us on Twitter @MetLifeCares with your name, policy number, and zip code.

Please note: If you are a MyDirect customer, please log into your MyDirect account to file a damage, glass, or towing claim online or call 800-854-6011.


  • For help with individual policies, call 1-800-422-4272.
  • For help with policies purchased through an employee or association program, call 1-800-438-6381.
  • For policies purchased through MyDirect, log into your MyDirect account, go to the Contact Us section, and send a request using one of the available options. Alternatively, you can call 1-800-295-7781.

You can now reach us on Twitter @MetLifeCares for general assistance with policies. Send us a direct message with your name, policy number, and zip code to get started.

Manage your account online! Securely view and update account details, make payments & more! Log in or register now

If you are a MyDirect customer, you can make changes to your policy and coverages, as well as make payments. Log in or create an account now.

MetLife Auto & Home’s CARE network

MetLife Auto & Home Concierge Auto Repair ExperienceSM ("CARE")

MetLife Auto & Home’s CARE network includes car repair facilities across the country that we work with to ensure quality repairs. If you use one of the service providers in the network, we guarantee the parts and workmanship of repairs following a covered loss for as long as you own the vehicle. For a list of the CARE facilities near you, click here: CARE Locator.

If you already have a preferred auto repair shop that is not currently in our CARE program, that’s ok too. We will work with them to get you back on the road, however we cannot guarantee the repairs like we do with the providers in our CARE program.

Bundle & Save!

Insure more cars, boats, or your home with MetLife Auto & Home and get big discounts!

RVs, Boats & Motorcycles

MetLife Auto & Home offers RV & motorcycle insurance, as well as boat insurance so you're protected, whatever you're driving.

Personal Excess Liability Insurance

Get extra protection, so you're covered in case of a lawsuit.


Read our answers to commonly asked auto insurance questions.


Individual policies: 1-800-422-4272

Policies purchased through an employee or association program: 1-800-438-6381

Policies purchased through MyDirect : 1-800-295-7781

File a claim with the MetLife App

Submit an auto claim using our mobile app – download it from your app store.MetLife Auto & Home MyDirect customers: Please log into your MyDirect account to file any claims online. 

MetLife Auto & Home is a brand of Metropolitan Property and Casualty Insurance Company and its affiliates: Economy Preferred Insurance Company, Metropolitan Casualty Insurance Company, Metropolitan Direct Property and Casualty Insurance Company (CA Certificate of Authority: 6730; Warwick, RI), Metropolitan General Insurance Company, Metropolitan Group Property and Casualty Insurance Company (CA COA: 6393; Warwick, RI), and Metropolitan Lloyds Insurance Company of Texas, all with administrative home offices in Warwick, RI. Coverage, rates, and discounts, and policy features vary by state and product and are available in most states to those who qualify.

Like most insurance policies, MetLife Auto & Home's policies contain exclusions, limitations, reductions of benefits and terms for keeping them in force. For complete costs and details, see your MetLife Auto & Home Representative.