We take pride in our first-class customer experience and are excited to have our Customer Solutions Center acknowledged by J.D. Power for providing “An Outstanding Customer Service Experience” for the Live Phone Channel.
- This award recognizes MetLife's Retirement & Income Solutions Customer Solutions Center which includes U.S. Pensions, Institutional Income Annuities and Structured Settlements businesses
- MetLife is among the small number of institutional retirement providers to be recognized with this J.D. Power distinction
- The U.S.- based center (in Warwick, RI) responds to millions of customer inquiries each year
- The J.D. Power Certified Contact Center ProgramSM measures and awards effectiveness in key areas such as training, quality assurance, recruiting and management roles
- Recipients of this distinction uphold a number of best practices, including maintaining limited hold times, supporting a knowledgeable and courteous call center team; and providing timely resolution of inquiries
We intend to retain this prestigious distinction in the future by continuing to deliver a high level of service that defines and supports the MetLife customer experience.