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J.D. Power Certification

We take pride in our first-class customer experience and are excited to have our Customer Solutions Center acknowledged by J.D. Power for providing “An Outstanding Customer Service Experience” for Phone Support in 2019.

This achievement recognizes our Retirement & Income Solutions Customer Solutions Center which includes U.S. Pensions, Institutional Income Annuities and Structured Settlements businesses.

  • We are among the small number of institutional retirement providers to be recognized with this J.D. Power distinction
  • The U.S.- based (in Warwick, RI) center responds to millions of customer inquiries each year
  • The J.D. Power Certified Contact Center ProgramSM measures and awards effectiveness in key areas such as training, quality assurance, recruiting and management roles
  • Recipients of this distinction uphold a number of best practices, including maintaining limited hold times, supporting a knowledgeable and courteous call center team, and providing timely resolution of inquiries

J.D. Power 2019 Certified Contact Center ProgramSM recognition is based on successful completion of an audit and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions.  For more information, visit www.jdpower.com/ccc.