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MetLife Auto & Home ® is Here for You

The health and well-being of our customers and their families remains one of our top priorities. During these challenging times, our team is ready and here for you, to help you navigate your current policies and the coronavirus (COVID-19).

"People are struggling, through no fault of their own, and we can help."

A Letter from Darla Finchum, President, MetLife Auto & Home® companies

At MetLife Auto & Home®, we understand the difficulty surrounding the COVID-19 pandemic and all of its uncertainty. We remain committed to ensuring our customers continue to receive the service they expect, maintain the coverages they need, and that we process claims remotely to ensure social distancing.

Being there for our customers when they need us the most is the promise MetLife delivers on every day. Our team is here and ready to help in any way we can, so that our customers can focus on their health and well-being as well as their families.

Please read the full letter about what MetLife is doing for its Auto customers, including providing a 15% credit of two months premiums to MetLife Auto® customers.

Read the letter to get details on:

  • MetLife Auto Relief Credit 

  • Payment & Billing Leniency 

  • Expanded Identity Protection Services

A letter from our CEO on COVID-19

MetLife is committed to navigating life together with you. Read a letter from Michel A. Khalaf, our President and CEO.

Ways to get help:
MetLife Customer Service
Contact Customer Service

Call us at 1-800-438-6381

Call now
Logon to MetLife Online services
Reach us online

For eService, to file a claim, to update payment or contact information, access the MetLife Online Service Center

Online Claim - MetLife
File a Claim

 If you need to file a claim by phone, or have questions regarding a claim, please call us at 1-800-854-6011.

CALL: 1-800-854-6011

Frequently Asked Questions: COVID-19 Preparedness

Please read through the FAQs below if you have any questions. If you cannot find an answer to your question, please contact our Customer Service team at 1-800-438-6381.

NY Compliance Information

for New York State

This is the required notice/letter that contains information for New York State compliance.

Other Required Compliance documents in the State of NY:

MetLife Shelter-at-Home Credit & Service Information (excluding NYSUT)

MetLife Auto Relief Credit, Billing, Service, and Claim Information

MetLife Shelter-at-Home Credit & Service Information (NYSUT)

NJ Compliance Information

for New Jersey State

This is the required notice/letter that contains information for New Jersey State compliance.

Other Required Compliance documents in the State of NJ:

MetLife Auto Relief Credit & Service Information

NC Compliance Information

for North Carolina State

This is the required notice/letter that contains information for North Carolina

Additional Support Options

Here are additional ways to get in touch:

For Small Commercial Information
CALL: 1-888-231-1497

Use MetLife Auto & Home® Twitter account to help answer your service and claims needs.
Help is a Click Away with @MetLifeCares!

MetLife Auto & Home is a brand of Metropolitan Property and Casualty Insurance Company and its affiliates, Warwick, RI. © 2020 MetLife Services and Solutions, LLC.* L0620004893[exp1221][All States][DC]

*The MetLife Auto Relief credit will be applied to the next billing statement. Subject to any required regulatoryapproval. Commercial auto policies are not eligible to receive the MetLife Auto Relief credit.

**Subject to regulatory approval.

***New York auto customers will see a 30% credit based on one month’s premium.

****Extended cyber security coverage for MetLife Auto & Home customers’ family members including: Sons and daughters of the named insured(s), parents of the named insured(s) (including stepparents and legally their adoptive parents), and Sisters and brothers of the named insured(s) (including stepsisters/brothers and sisters & brothers by adoption).