Innovation

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Innovation

MetLife strives for a workplace culture where our employees feel engaged, motivated, and inspired each day. 

At MetLife, innovation means reinvention, our process for continuously reimagining how we create and deliver new forms of value for our customers, employees and business partners.

MetLife is committed to transforming the insurance industry through innovation.

By engaging as many associates as possible in the creative process and building a safe environment for experimentation, we are able to tackle the real challenges confronting our global enterprise—providing breakthrough solutions for our businesses and customers.

MetLife Innovation Office (Met.IO)

MetLife Innovation Office was launched in 2011 with a mission to drive innovation across the global enterprise. Met.IO acts as a catalyst for transformational ideas, driving innovation more deeply into the DNA of MetLife. To accomplish this, Met.IO has developed a set of tools and programs for associates to leverage. 

Our Innovation group is part of MetLife’s Financial Wellness & Engagement team, a truly integrated team of problem-solvers focused on employee engagement and delivering financial wellness solutions to meet the employee needs of today and tomorrow.

MetLife has created an integrated innovation ecosystem designed to surface new ideas and rapidly move them to market to improve customer experiences, generate new sales approaches and new products and improve internal processes. We have an environment of continuous learning that provides MetLife “first mover” advantage in identifying and capitalizing on emerging trends. 

  • We invest in top venture capital firms, allowing us to interact with the venture capital firms daily to identify the best ideas from all industrial sectors.
  • We forge strategic partnerships with leading tech companies such as Cisco, IBM, Oracle, Microsoft, Dell, AT&T, Guidewire and others.
  • We collaborate with universities such as Carnegie Mellon, UNC Chapel Hill and MIT’s Media Lab.
  • We take a direct investment stake in startups via MetLife Digital Ventures.
  • Employees participate in our internal crowdsourcing ideation platform.

Our Purpose

The customer

MetLife Experimentation Fund

In February 2022, MetLife launched the MetLife Experimentation Fund, which provides resources for associates to launch low-cost experiments. The goal of the Fund is to better serve employees who wish to run experiments but are unable to secure funding. We developed the fund in response to comments in our MyVoice survey regarding empowerment and execution of experiments. 

The fund provides reinvestment dollars to our four regions and corporate functions. Funding for experiments comes from a selected decision maker in each area and leaders of each organization approve the experiments and the distribution of funds.

The experimentation fund’s submission site was built to test interest while limiting cost and rework. It is accessible to all associates in multiple languages, supporting experimentation requests for any organization across MetLife. The design is focused on ease of use, with the form limited to approximately 20 questions related to the experiment.