Bill Pappas is Head of Global Technology and Operations, and is a Corporate Officer and a member of the company's Executive Leadership Team. In this role, he directs a team of more than 43,000 people responsible for technology development, infrastructure, information and cyber security, data strategy and analytics, customer service, operations, crisis management and business continuity for all lines of business, serving more than 90-million customers across 40+ countries around the world.
Pappas joined MetLife in 2019 from Bank of America, where he was the head of operations for the consumer, small business, wealth management and private banking businesses. In this role, Pappas directed a team comprised of more than 50,000 employees and contractors delivering integrated service and operations solutions to approximately 63-million consumers and clients. In addition, Pappas led the global business services team that provided integrated technology solutions across Bank of America.
Previously, Pappas was chief information officer for Bank of America's global wholesale banking business, head of global capital markets operations, and head of technology and operations for the Europe, Middle East & Africa, Latin America and Asia Pacific regions. He also served as the global treasury payment operations executive based out of London. Prior to joining Bank of America, Pappas spent seven years at General Electric Capital Services in the U.S. and Europe.
Pappas was named to Forbes’ 2023 CIO NEXT list, which recognizes leaders globally who are leveraging technology to transform their companies and the role of the CIO. He was selected as NC Tech CIO of the Year, and has been named for the second consecutive year to the Business North Carolina Power List, which highlights the state’s most influential business leaders. Pappas is a past member of The Federal Reserve Bank of New York's Payments Risk Committee and the Harvard Kennedy School's Council on the Responsible Use of Artificial Intelligence.
Pappas holds a B.A. cum laude in government and an MBA in international business from Bentley University where he serves on its Board of Trustees. He also is a contributing thought leader as a member of the Gartner Research Board and the Forbes Technology Council.