Life insurance claims
Life insurance claims
Life insurance claims
How to file a life insurance claim
- The benefits administrator receives notification of a death.
- The benefits administrator enters the date of death in EBS.
- PEBA sends a daily file to MetLife that includes employer and beneficiary details.
- PEBA mails a condolence letter and claim form to the beneficiary on file.
- MetLife loads the file into its system. MetLife will pay the claim within five business days if all information is complete.
FAQs
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No. Benefits administrators will not have access to MetLink to avoid duplicate claim submissions.
While benefits administrators should report deaths through EBS, you can submit supporting documentation, if appropriate, via email or fax to 570.558.8645.
You must submit AD&D and ABO claims via email to lifeclaimsubmit@metlife.com or fax to 570.558.8645. These claims are not reported through EBS and are not sent on the daily file to MetLife.