Life insurance claims

Life insurance claims

Life insurance claims

How to submit a death claim

  1. The benefits administrator receives notification of a death.
  2. The benefits administrator enters the date of death, the date when benefits end, and the last day physically or remotely active at work in EBS.
  3. PEBA sends a daily death file to MetLife that includes employer and beneficiary details.
  4. PEBA mails a condolence letter and Claimant Statement to the beneficiary on file.
  5. MetLife loads the death file into its system. MetLife will pay the death claim within five business days if all required information has been received and is completed.

FAQs

No. Benefits administrators will not have access to MetLink to avoid duplicate claim submissions.

While benefits administrators should report deaths through EBS, you can submit supporting documentation, if appropriate, via email or fax to 570.558.8645.

You must submit claims via email to lifeclaimsubmit@metlife.com or fax to 570.558.8645. These claims are not reported through EBS and are not sent on the daily file to MetLife.

Beneficiaries can call MetLife at 800.638.6420, Prompt 2 for questions about death claims.