Identity & Fraud Protection

Help keep your and your family’s personal information safe.

Identity & Fraud Protection

Identity theft and fraud can strike anyone at any time. Our easy-to-use solution, powered by Aura, a leading digital security company, helps keep your and your family’s personal information safe with easy-to-use identity, financial and privacy protection tools.

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Identity & Fraud Protection

Identity and Fraud Protection Benefits

Identity Theft Protection
Get alerted to detected threats to your identity, online accounts and more. Plus, protect yourself against data brokers that try to sell your info online.

Financial Fraud Protection
Stay a step ahead of threats with credit monitoring and alerts, optional credit lock, and financial account monitoring to help keep your assets safe.

Privacy & Device Protection 
Shop, bank and work online more safely and privately with tools like VPN/Wi-Fi security, safe browsing and more.

Customer Service
Receive 24/7/365 U.S.-based customer support and expert fraud resolution services backed by a $5M insurance policy.1

Aura Mobile App
Access your account and update alert preferences from anywhere with the free and easy-to-use Aura app.

[Family Digital Safety – Protect your loved ones online with fully integrated digital safety tools and robust Family plans covering unlimited dependent children and 10 additional adults.]

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In 2022, the FBI report over $10 billion in losses due to fraud and over 2,000 daily fraud complaints2

 

Identity and Fraud Protection FAQs

You do so much online, which makes your personal info more vulnerable to identity and financial fraud. Get peace of mind knowing that you have taken the big step in protecting yourself from online threats, identity theft, and fraud.

Our solution monitors your credit, financial accounts, home and auto titles, and more. You will get alerted to credit inquiries, like if someone tries to open a new credit card or bank account in your name.

Our solution offers robust protection by monitoring your personal info, credit, finances, and devices and alerting you of suspicious activity. It even takes proactive measures to help stop fraud before it happens. If you are a victim of fraud, Aura assists you with resolution and provides $5M of ID theft insurance1 for each adult to help with damages due to identity theft.​

Our solution helps protect your identity with proactive monitoring of your Social Security Number, driver’s license, passport ID, and more. It also monitors the dark web for your information and removes your personal information from data trafficking sites.

Credit monitoring helps detect possible financial and identity fraud by monitoring changes to your credit report. This helps you stay on top of your credit and protect your credit score by receiving alerts if suspicious activity is detected.

An experienced team of Resolution Specialists will help you navigate credit bureaus, initiate credit freezes or lock, and work with you to resolve your fraud incident.

[Yes, a choice of plans and options are available for you and your loved ones.] On a Family Plan, account owners can add up to 10 additional adults. There are no restrictions on adult family members — no matter where they live, their age, relationship or whether they are financially dependent on the employee. Adult members will have their own account and enjoy the same benefits, and their info is kept private from other adults on the plan. Account owners may also add unlimited minors (under 18) to their plan if they have parental guardianship rights over the minor. The minor’s alerts will be available for only the Account owner to review.

Have questions?

Please call Aura directly at 1-844-931-2872 to answer account, technical, or billing questions.

1 As a component of becoming an Aura Plan member, Consumers receive identity theft insurance through a group policy issued to Aura which is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company, which is not an affiliate or subsidiary of MetLife. Checking & Savings Cash Recovery and 401(K) & HSA Cash Recovery are part of and not in addition to the Expense Reimbursement limit of liability. The description herein is a summary and intended for informational purposes only and does not include all terms‚ conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions.

2 Federal Bureau of Investigation Internet Crime Report, 2022, https://www.ic3.gov/Media/PDF/AnnualReport/2022_IC3Report.pdf
No one can prevent all identity theft or monitor all transactions effectively. Aura is a product of Aura Sub, LLC. Aura Sub, LLC. is not affiliated with MetLife, and the services and benefits they provide are separate and apart from any MetLife product.