It also covers information submitted and collected online and does not necessarily apply to information that MetLife collects offline.
And it only covers websites maintained by MetLife for our domestic operations. Also, this policy doesn’t apply to any other websites maintained by other companies or organizations to which we link. MetLife is, therefore, not responsible for the content or activities provided on those websites.
Personal information is information that identifies you and can be used to contact you directly. We only collect personal information voluntarily given to us by our visitors. Generally, we don't require you to give us personal information to access public areas of our website. Certain secure web areas, however, enable or require you to provide personal information online when you use specific features on our website. For example, we collect personal information from you when you:
- Apply for or obtain a MetLife product or service
- Register to access your financial account information
- Ask to have a MetLife representative contact you
- Ask to receive information about our products or services
- Purchase merchandise from our online store
- Participate in any MetLife promotion or survey, and/or
- Request customer or technical support
MetLife collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, including:
Name, postal address, unique personal identifier, Internet Protocol (IP) address, email address, Social Security number, or other similar identifiers
B. Personal information
Name, signature, Social Security number, address, telephone number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information
C. Internet or other electronic network activity information
Browsing history, search history, interaction with web sites, applications, or advertisements
D. Geolocation data
Additionally, we may also collect other types of information like your occupation, hobbies, and other preferences.
We don't knowingly collect personal information from children under 13.
Information We Collect Through Technology
We collect information through technology to enhance our ability to serve you. For example, when you come to one of our websites, we collect your IP address. An IP address is often associated with the portal you used to enter the Internet, like your ISP (Internet service provider), company, association, or university. At times, we also use IP addresses to study the frequency that our visitors visit various areas of our websites. We may combine this information with personal information. Finally, our websites do not respond to browser Do Not Track signals or other similar mechanisms.
Cookies and Web Beacons
Web beacons are small pieces of data that are embedded in images on the pages of websites and in our email communications. We also use these web beacons to analyze the traffic patterns, such as the frequency users visit various areas of our websites. These technical methods may involve transmitting information either directly to us or to another entity authorized by us to collect information on our behalf. We also use web beacons in HTML e-mails that we send our visitors to determine whether our visitors have opened those e-mails or clicked on links in those e-mails.
For more information about our ad service provider and its cookies, including information about how to opt out of these technologies, go to https://www.google.com/intl/en/policies/privacy/ and https://www.aboutads.info/consumers.
Whatever the purpose may be, we will only collect information to the extent reasonably necessary to fulfill your requests and our legitimate business objectives. We may also use and disclose your personal information to our affiliates and others for other purposes permitted by law.
MetLife Online Activities and Updates
For example, we use and may disclose your personal information to:
- Authenticate your identity
- Provide you with online planning tools
- Process an application for our products and administer your account information
- Respond to your product or service information requests
- Send you customer newsletters and updates
- Provide you with additional materials that may be of interest, including marketing materials
- For other everyday business purposes, such as product development and website administration
Purchase or Sale of Businesses
Disclosures Required by Law and Disclosures to Help Protect the Security and Safety of Our Websites and Others
We don’t share our customer’s personal information with unaffiliated third parties for their own direct marketing purposes.
If you signed up to receive newsletters or other e-mail messages from us, you can opt-out any time by clicking the unsubscribe link at the bottom of the message. You may also choose to opt-out from receiving marketing materials from us by making a request at www.metlife.com/optout.
Finally, at this time, our websites do not respond to browser Do Not Track signals or similar mechanisms.
The security and confidentiality of your personal information is extremely important to us. That’s why we have technical, administrative, and physical security measures and safeguards in place to protect your personal information from unauthorized access and improper use. For example, the areas of our website that enable or require you to submit personal information online use encryption to protect that information. We also review our security procedures periodically to consider appropriate new technology and updated methods. But, despite our reasonable efforts, no security measure is ever perfect or impenetrable.
You can contact your Agent directly to update your personal information. You can also use our online resources page to submit any changes to your contact information.
P.O. Box 489
Warwick, RI 02887-9954
You can also contact us through our form.
If you are eligible for benefits from a MetLife company through your employer, this opt-out will not apply to emails relating to those benefits.