Frequently Asked Questions
Frequently Asked Questions
How long will it take for my withdrawal to be processed?
You can obtain your withdrawal form online at mlr.metlife.com. The form should be completed and sent per the instructions on the form. The DCSD Human Resources department will review your form and approve the transaction. The form should be processed within 5-7 days.
How do I request a loan?
You can request a loan online at mlr.metlife.com. The loan repayment will be deducted from your paycheck and sent to MetLife for processing.
How do I request a Hardship?
You can obtain a Hardship distribution form online at mlr.metlife.com. The form should be completed and sent in with all the appropriate Hardship documentation per the instructions on the form. The DCSD Human Resources department will review your form and approve the transaction.