Frequently Asked Questions

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How long will it take for my withdrawal to be processed?

You can obtain your withdrawal form online at mlr.metlife.com. The form should be completed and sent per the instructions on the form. The DCSD Human Resources department will review your form and approve the transaction. The form should be processed within 5-7 days.

How do I request a loan?

You can request a loan online at mlr.metlife.com. The loan repayment will be deducted from your paycheck and sent to MetLife for processing.

How do I request a Hardship?

You can obtain a Hardship distribution form online at mlr.metlife.com. The form should be completed and sent in with all the appropriate Hardship documentation per the instructions on the form. The DCSD Human Resources department will review your form and approve the transaction.

Need help or more information?

Contact your MassMutual Financial Professional* for answers to your specific questions or for assistance with topics such as deferral changes, loans and distributions, fund changes and investment allocation updates.

Name	Phone	Email	Schedule a meeting
Elena Cumberbatch-Lynch*	303-875-3418	ecumberbatch@financialguide.com	Here's my calender link

*MassMutual Financial Professionals are registered representatives of MML Investors Services, LLC ("MMLIS"), a registered investment advisor and broker/dealer (Member FINRA and SIPC) and an affiliate of Massachusetts Mutual Life Insurance Company ("MassMutual"), a Massachusetts life insurance company. Neither MassMutual nor MMLIS is affiliated with Metropolitan Life Insurance Company or any of its affiliates.