Frequently Asked Questions

Frequently Asked Questions

You are eligible to participate in your plan effective immediately.

The Internal Revenue Code limits the amount you can contribute in salary reduction dollars each calendar year. The federal general limit is $20,500 for 2022. If you make Roth contributions, then the general limit and the catch-up limits apply to all salary reduction contributions, whether allocated to pre-tax amounts or after-tax Roth amounts. Additional limits on contributions may be applicable for certain "highly compensated employees."

If you are age 50 or over, the general limit contribution amount may be increased by an additional "catch-up" contribution of $6,500. After 2022, the general limit and the catch-up contribution may increase each year in accordance with a cost of living adjustment. Elective contributions generally may not exceed 100 percent of your compensation and there is an overall limit on aggregate contributions (including employer and employee contributions) that can be made to your employer's plan. If you have questions about these limits, please contact your employer.

Additional catch-up contributions under a 403(b) plan may be available for employees who have completed at least 15 years of service with certain eligible employers (e.g., schools, healthcare). The additional 403(b) life-time catch-up limit is $15,000, the catch-up amount that can be contributed in any one year may not exceed $3,000, and the catch-up amount for any year further depends on the years of service and the amount of contributions in prior years. Elective contributions generally may not exceed 100 percent of your compensation and there is an overall limit on aggregate contributions (including employer and employee contributions) that can be made to your employer's plan. If you have questions about these limits, please contact your employer.

If you have an existing retirement plan account with a prior employer or a traditional IRA, you may be able to roll over all or some of that account into this plan once you enroll. Or, if you have a retirement plan account with your current employer that you are no longer contributing to and your plan permits, you may consolidate those assets into this new plan as well.

Loans are permitted. The amount you may borrow is limited by rules under the Internal Revenue Code, your employer's plan, and must be repaid within five years unless used for the purchase of a primary residence. All loans will be based on your account balance. Please note, these loan limits apply on a combined basis to the highest loan balance in the past year under all retirement accounts with the same employer. If you have any questions, please contact your employer.

Under Internal Revenue Code limitations, the maximum allowable outstanding loan balance is the lesser of 50% of your vested plan account balance or $50,000. Your remaining account balance secures your loan. Please note, these loan limits apply on a combined basis to the highest loan balance in the past year under all retirement plan accounts with the same employer. Your employer's plan may have additional restrictions. If you have any questions, please contact your employer.

Since your plan is designed primarily to help you save for retirement, the Internal Revenue Code (IRC) has placed restrictions on when money may be withdrawn from your plan account before you retire. Money may be withdrawn from your plan account under the following circumstances, in accordance with your employer's plan document:

• Termination of Employment
• Disability (Subject to IRC requirements)
• Death
• In-Service Withdrawals (As defined by your plan)
• Hardship (Subject to IRC requirements)

Always consult your tax advisor or investment professional about the income tax consequences of any withdrawals. Ordinary federal income taxes generally apply (unless distributed from Roth accounts qualifying for tax-free distributions). State income taxes may also apply. Distributions before age 59½ may be subject to an additional 10 percent tax penalty, unless an exception applies.

A $30 annual contract/certificate fee is deducted on a pro rata basis. This fee will be waived if: (1) Account balance exceeds $25,000, or (2) purchase payments exceed $2,000 within the last 12 months (fee not deducted from the Fixed Interest Account).

There is an annual Separate Account charge: • B Class: 1.15% • L Class: 1.30% 
Annual Separate Account charges for American Funds funding options are an additional 0.25%. Additional investment-related fees and expenses will apply to the selected funding options and optional death benefit.


Go to www.metlife.com/enrollnow to get started. You'll need your plan sponsor number, which is: 0003701

You can obtain information and make transactions through either the website at www.online.metlife.com or the toll-free telephone number at 800-560-5001. Also, each quarter, you will receive a personal account statement with a detailed summary of all activity.

Can't Find Your Answer?

We’re Here to Help

Call us at 1-800-560-5001

Customer service representatives are available Monday through Friday from 9:00 a.m. to 6:00 p.m. (Eastern Time).

Any discussion of taxes is for general informational purposes only, does not purport to be complete or cover every situation, and should not be construed as legal, tax or accounting advice. Clients should confer with their qualified legal, tax and accounting advisors as appropriate.

This is not intended to be a summary of your plan's provisions. It only includes highlights of certain plan provisions. The plan document governs the terms of the plan and is available from your employer. Your employer may also provide a summary plan description. In general, if any conflicts occur between this website and the plan documents provided by your employer, the plan documents provided by your employer will govern.

The information contained on this website is intended to be informational in nature and should not be considered a recommendation or individualized advice to a specific individual.

Annuities are issued by Metropolitan Life Insurance Company, 200 Park Avenue, New York, NY 10166. MetLife Investors Distribution Company (Member FINRA) makes available participation in variable annuities, for certain retirement plans. Both are MetLife companies.