Claim Information

Learn how to file a claim in 3 easy steps and view the status of an existing claim.

MyBenefits (current participants)

File a claim or view benefit information.

The MyBenefits website is a quick and easy way for you to access and print your Certificate of Insurance.

Access your certificate online

Go to, enter your company name and click ‘submit’ claims.

On the Home Page, click on ‘Register Now’ and perform the one-time registration process, if you don’t already have an account.

  • Enter your first and last name, identifying date and email address
  • Create a unique username and password for future access to MyBenefits
  • For security purposes, choose and answer three identifying verification questions to be utilized in the event you forgot your password
  • Read and agree to the website’s Terms and Use
  • A confirmation of your registration will be sent to the email address you provided
  • Once you have selected the applicable product, click on the ‘Certificate Detail’ tab
  • Click on the ‘View My Most Recent Certificates or Schedule of Insurance’ link to download and print your certificate

Your Certificate and rider contains the specific terms and provisions of your coverage. Please read carefully and maintain with your records.

The MetLife’s site, MyBenefits, is a quick and easy way for you to access and print your certificate of Insurance. There you can also access your benefits, claims, additional plan details, or add/update your beneficiary.

Benefits of registering online

  • Faster process time
  • Less paper waste
  • Claims can be submitted 7 days a week
  • Submit questions via email
  • Update Beneficiary information
  • Complete survey

MetLife Mobile App

Team Members can also access claim information on-the-go. Our mobile app has many of the same features as the MetLife MyBenefits web portal – Team Members can view and edit details for claims and absences.

Download the MetLife app from the iTunes App Store or Google Play.

Before using the MetLife US App, you must register at from a computer. Registration cannot be done from your mobile device.