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Our Purpose & Values

Our Purpose & Values

Our purpose is clear: We help people pursue more from life.

The financial security that MetLife offers has enabled people to achieve more of what they want. Our work makes a real difference in people’s lives—and uniting behind a shared purpose allows us to better fulfill our promises and helps us become the world’s leading global life insurance and employee benefits company. Our purpose statement was refreshed and refined with extensive input from customers, employees and other key stakeholders, including 2000 external surveys across three continents and input from 400 associates across 13 different markets.

Our Values

Our values provide employees with a shared foundation for day-to-day decision-making. Together with MetLife’s refreshed purpose, these values connect and guide us as ONE MetLife:

Put Customers First Icon Put Customers First
Caring for and respecting customers is core to everything we do. Our customer focus defines our work, shapes our culture and radiates out to our shareholders and communities.
Be the Best Icon Be the Best
We are relentless in our search for new and better ways of doing things. As a leader in our industry, we constantly raise the bar, take calculated risks and learn quickly from our mistakes.
Make Things Easier Icon Make Things Easier
Products in our industry aren’t always easy to understand. That’s why we are always looking for simpler ways to connect our customers to the best solutions. By doing this, we aim to exceed their expectations and build trust.
Succeed Together Icon Succeed Together
United by our purpose, we live by a collective commitment to honesty, integrity and diversity. We are open and inclusive, proudly seeking and applying the best ideas from every part of our company.

 

Our Customer Focus

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We invest in being there for you when you need us.

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