Contact Us

Contact Us

Can't Find Your Answer?


The quickest way to find your answer is in the frequently asked questions section.  However, if you still have questions, call to speak with one of our trained Customer Service representatives.

All those wishing to file a claim under their long-term care policy or certificate should call our Customer Service Center directly, at 1-888-687-0977.

For other questions, or to make policy changes, call the number below based on how the policy or certificate was purchased.

If you purchased Long-Term Care Insurance through:

Then you likely have:

Customer Service #


an employer group

a Group certificate



AARP and have a member #

an AARP certificate



an individual agent & your policy # begins with 200 or 199

an individual policy



an individual agent & your policy # begins with 048, 143 or 228

an individual policy



TIAA or Teachers Insurance

an individual policy or group certificate