Help and Contact

Campus Assistance
Click here to find a representative assigned to your campus.

Access Your Account
To help monitor and manage your account, you can obtain information and make transactions virtually 24 hours a day, 7 days a week.* You may access your account in the following ways:

Website: To access your account online, please go to mlr.metlife.com

You will need to enter your USERNAME and PIN when prompted.

  • Get an overview of your account and statements
  • View educational content and retirement planning tools
  • Check out your funding options and investment performance
  • Rebalance, make transfers or change the allocation of future contributions
  • Name or update your beneficiary information
  • Opt in to receive paperless, electronic statement delivery

Mobile site: Visit mlr.metlife.com on your mobile phone or tablet.

Get online access to your account when you’re on the go. And, with one tap, you can access the full website if you need to make a transaction.

Voice Response System: 800-543-2520
To access your account, you will need to enter your Social Security Number and PIN when prompted.

  • Make transfers
  • Review account information
  • Initiate select transactions

Participant Service Center representatives are also available Monday through Friday from 8:00 a.m. to 10:00 p.m. (Eastern Time) to assist you with questions about general account information, updates and transactions such as balances, funding options, beneficiary changes, and status of requests.

For Other Accounts
If you have a Legacy Travelers Account, please visit av.metlife.com to access your account information. For additional questions, please contact your MassMutual Financial Professional** or call Customer Service at 1-800-842-9406. 

* Access to the website and phone system may be limited or unavailable during periods of peak demand, market volatility, system upgrades/maintenance, or other reasons. Transfer requests made via the website received and in good order on business days prior to the close of the New York Stock Exchange (4:00p.m. Eastern Time or earlier on some holidays or in other special circumstances) will be processed at the close of business the same day the request was received. Requests received after this time are processed on the next business day.

** MassMutual Financial Professionals are registered representatives of MML Investors Services, LLC ("MMLIS") an affiliate of Massachusetts Mutual Life Insurance Company ("MassMutual"), a Massachusetts life insurance company.  Neither MassMutual nor MMLIS is affiliated with Metropolitan Life Insurance Company or any of its affiliates or Brighthouse Life Insurance Company.

New Jersey Division of Pensions and Benefits (NJDPB)

The NJDPB oversees all Pensions and Benefits for New Jersey.

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