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Members

Through this portal you can research basic information about your plan, look up a provider, download forms, and find important benefit information. Just click on the link that applies to you.

Group DHMO Members
If you are a member of a Dental HMO benefits plan through an employer or other group.

Group Vision Members
If you are a member of a vision benefits plan through an employer or other group.

SmileSaver Members
If you are a member of a SmileSaver benefits plan.

Individual Members
If you purchased an individual dental or vision benefits plan through MetLife or its affiliates.

Group Specific Sites

If you are enrolled in any of the following groups or organizations, click the corresponding link and you will be taken to a site with information specific to your dental and/or vision benefits.

Grievance Form

You may print and mail in your grievance according to the instructions included in the forms below, or you may call Customer Service at 1-800-880-1800.

GRIEVANCE FORM

California Grievance Form1

California Formulario para Quejas1

California Shēnsù biǎogé1

Florida Grievance Form

Florida Formulario para Quejas

New Jersey Grievance Form

New York Grievance Form

Texas Grievance Form

Texas Formulario para Quejas

If you have trouble accessing your benefit plan information or forms online, please contact Customer Service at 1-800-880-1800. 

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Receiving Emergency Dental Care

All participating dental offices provide emergency access 24 hours a day, 7 days a week. If you need emergency care and cannot reach your dentist, you can contact Customer Service at 1-800-880-1800 to be connected with another participating dentist.

1In the event of urgent grievance, which involves an imminent and serious threat to your health, including, but not limited to, severe pain, potential loss of life, limb or major bodily function, you are not required to participate in SafeGuard's grievance process and may directly contact the California Department of Managed Health Care, as referenced above, for review of the urgent grievance. You may reach the department at 1-888-HMO-2219, TDD: 1-877-688-9891, or http://www.hmohelp.ca.gov

Vision benefits are provided by SafeHealth Life Insurance Company for VPPO and SafeGuard Health Plans, Inc. for VHMO, only in California, both of which are MetLife companies.

Dental Managed Care Plan benefits are provided by Metropolitan Life Insurance Company, a New York corporation in NY. Dental HMO plan benefits are provided by: SafeGuard Health Plans, Inc., a California corporation in CA; SafeGuard Health Plans, Inc., a Florida corporation in FL; SafeGuard Health Plans, Inc., a Texas corporation in TX; and MetLife Health Plans, Inc., a Delaware corporation and Metropolitan Life Insurance Company, a New York corporation in NJ. The Dental HMO/Managed Care companies are part of the MetLife family of companies. "DHMO" is used to refer to product designs that may differ by state of residence of the enrollee, including but not limited to: "Specialized Health Care Service Plans" in California; "Prepaid Limited Health Service Organizations" as described in Chapter 636 of the Florida statutes in Florida; "Single Service Health Maintenance Organizations" in Texas; and "Dental Plan Organizations" as described in the Dental Plan Organization Act in New Jersey.

Like most group benefit programs, benefit programs offered by MetLife and its affiliates contain certain exclusions, exceptions, waiting periods, reductions, limitations and terms for keeping them in force. Please contact MetLife for complete details.